McDonald's — Restaurant in Hamilton Township

Me and my husband stopped here on our way home from Columbus around roughly 2:00pm planning to dine in. The restrooms seemed relatively clean however in the dining room tables were in rough shape. Once we got our food although we chose table service we received it as if we had chosen carry out which I know isn’t the end of the world but it was confusing as hell. However the 2 people who brought it to us were nice . Unfortunately after we got our food that’s when everything took a turn. There was 2 people (I assume were managers) sitting in the left corner of the restaurant carrying on an abruptly loud conversation with what seemed To be customers for roughly 5- 10 minutes. Once the others in the conversation had returned to their positions a team member roughly younger had approached the (for lack of better terms because I don’t know her name) black female manager asking about their vacation time and pay during that time period and the manager almost instantly caught a unprofessional attitude with the employee as if it was a inconvenience that she had to pay/work around them and their rightfully earned time. Including after the employee had walked away she continued to speak about them saying she “wasn’t gonna tolerate childish bullshit and vacation pay wasn’t a guaranteed luxury ” as well as implying that the said employee had priorly asked a separate manager the same question going behind her back. Mind you we were in the restaurant for roughly 45 minutes… LESS THEN 20 minutes later The same manager starts a new conversation with someone and instead of maintaining a proper speaking volume she proceeds to speak in a tone that she may as well have been yelling her conversation into a megaphone. Unfortunately she was aware of this because she made multiple comments about how her voice liked to travel and acted like It was a regular occurrence paying no mind to me and my husband or the other customers in the lobby. It was just extremely rude considering she was a manager of the establishment. Just unfortunately an over all negative experience and I don’t think I’ll be returning or recommending this...

This place is the absolute worst. I’ve definitely visited much better locations so it’s not all McDonald’s, but this one sucks big time. Ordered chicken biscuit sandwich and hash brown. They didn’t even attempt to wrap the sandwich up or put the hash brown inside the paper wrapping. The chicken was out of the biscuit, at the bottom of the bag with the hash brown underneath it. Basically someone just threw my food inside the bag! Was handed a large coffee with the lid half way off. As soon as I grabbed it, hot coffee spilled out on top of my hand. The employee gave me this stupid look as if I was at fault. Just careless and no common sense, make sure the lid is securely on before handing hot coffee over to a customer. What ticked me off even more was the fact that she didn’t bother offering an apology or a napkin to wipe the coffee off my hand, I had to ask for a napkin! I understand wanting to quickly get customers served when you have a rush and long lines waiting (maybe employees shouldn’t be standing out front taking smoke breaks when you’re that busy) but good customer service, proper presentation of the food you pay for and an overall good experience despite a rather long wait time definitely goes a long way!! Many other good places I can give my money too. If I choose breakfast at McDonald’s, I’d rather drive clear across town to another location before coming back here...

A lesson in professionalism: I stopped by this McDonalds on my to work and I see the manager texting on her phone while she is filling orders. I don’t know her name but she was an African America woman with artificial red hair and an extremely nasty attitude. She was very dismissive to the customers and I swear that the whole time I watched her she never looked a customer in the eye when giving them their order. Every 2 seconds she had her head down texting or on Facebook or whatever. Now I get it, you work at McDonalds and you pass out burgers and sausage muffins. So I can understand how some employees feel like they would rather be doing something else. But here’s the thing, you are a manager, which means you uphold the standard of McDonalds restaurants everywhere...or at the very least at the location where you work. If YOU, as the manger, do not model a professional demeanor then how can you expect your employees to understand the importance of it. It’s sad really, customer service is at an all time low these days. What it makes me think about is that someone is starting their day, on their way to work and before they get there they have to deal with this woman with the nasty attitude. Maybe it’s time for some more training McDonalds on Alum Creek. Sorry for the negative review but it needed to be said. Thanks for all...