Wendy's — Restaurant in Hamilton Township

I have never in my life encounter the experience that I did this evening at one of your locations in Obetz, Ohio (01101676) #3366. I placed the order through the drive-through ordering your triple cheeseburger, and a large fry. I was excited to see the any size fry coupon on the mobile app and I had added it to my card. After placing my order I went up the second drive-through window, there was a young black male Light complexion with spiky/ Afro twist hair who was at the register. I showed him my phone with the coupon code that was added to my card for him to scan after multiple attempts. It was not taking off the discount. He did yell for someone to come up.

He says to me well the total is $11.38 and the scanner is not working. Its $11.38 (or something)

I replied…OK can you get your manager?

He replied….What did you say to me?

I replied… Can you get your manager to see if he can apply the code?

He said …Oh ok you need to fix your face when you’re talking to me and don’t look at me like that.

Now I’m looking puzzled because I can’t believe what was said and just transpired by me wanting to utilize a code on the app.

He then proceeds to go and get the manager. The manager did come, which was a white guy, tall with blonde hair. He scanned the code perfectly fine with my phone and told me my total $7.99.

I am truly bothered by this situation this evening because I just got off a 12 hour shift, and to encounter such rudeness from an employee at this Corporation that I frequently come to a minimum three times a week (not this particular location). I have never in all my years dealt with something like this. Totally was uncalled for. I understand we have a younger generation working at organizations like this and looking to begin their career path in the working world. My first job was at an Arby’s. I truly hope someone have a conversation with that young man, because it was unacceptable, inappropriate, and just all around unprofessional. I have always selected Wendy’s restaurant over other franchises weekly for lunch, but to be frank after that experience I do not think fast food (especially Wendy’s) is something that I will continue to support with behavioral like that. The sad part is even Email the corporate and have yet to receive a response from them. It’s really sad because I’m sure Dave Thomas Legacy is not what he envision from his...

Let me first start by saying MOST of the staff were so kind, and treated me with respect. I want to say thank you for making me feel less awkward in a tense, awkward situation. I had a BAD drive thru experience, BUT they made it right. I only left a 4 star on food because they did forget my Baconator on 2nd time around. 4 star on service and atmosphere because although they made it correct, there was one person who was unprofessional and disrespectful. The GM. I had to wait for him to come in, as he came in completely disheveled, yawning, wiping his eyes - WITHOUT knowing the situation, he just raised his voice and said he WAS NOT replacing my order, just because of the price. Just the way he handled the situation, especially with my 11 yr old daughter there, was unprofessional and disrespectful. HIS team corroborated my sorry and in the end the order was replaced. The GM walked away with me thinking I was getting nothing, but I stood there, firm, and his sent his employees to tell me 1. I wasn't getting anything. 2. I was getting a refund (and I showed said employee that the total at the register was more than I paid and showed it was like 4-5 less) 3. I was then told they were replacing my order. Not once after the GM got angry, hollered, and stormed off did he come back and make things right, apologize, or anything. My daughter and I are not used to grown men raising their voices and throwing a hand up at us so I think that is what made my blood boil so much, because I can Def assure you that he would never had done that had my husband been standing there. He should thank his team for the 4. It was THEIR professionalism and THEIR kindness that has prompted me...

Come on Wendy's! Where does the blame fall for substandard visits?

Remember when you had to worry about mystery shoppers, or corporate employees ordering and reporting their visit?

Hot & Juicy is the promise, not just words on the walls, signs, bags, etc. It has gotten to the point that I have to unwrap and check my sandwich at the counter before walking away. A pickle size tomato on a premium pay sandwich is unacceptable. A bun that has a smashed in thumbprint. Bacon or lettuce, clinging to stay inside the sandwich, instead of inside the wrapper. All your sandwiches have become "You can rebuild this yourself". Now the burgers are anticipation meat that was cooked earlier, hoping you would come by and order it. Partial patties. That's a double with one square patty, and one triangle. Where's my beef? Asking for extra condiment has become punishable by the sandwich maker. "You want extra? I'll give you extra." A sloppy mess that is inedible without scraping. I would say that a supervising manager is unaware while they are in the back office working on paperwork, but no. They are usually one of the culprits working a position on the line, to compensate for keeping labor costs down. I think the reason the drivethru is the priority, over the guests that took the time to stand at the counter, is the window. Close it, and ignore it. They will drive off before checking it.

Higher prices be damned. If you consistently served what you promise, I would visit more frequently. Then I would not chastise myself for giving you another chance.

More photos at...