Arby's — Restaurant in Hamilton

Not sure why this place is still surviving. It was 6:20am 12/19/24. Took 40 minutes for a #2!!!!!! 1st off how did a meal that was $6.39 turn into $8.93??? They couldnt explain either, i will find out who needs to look into this at your county office. I dont think the poor guy knew if he was coming or going! He's was ringing up everyone, making, and preparing food! The girl was trying to help. He gave me a cup for coffee and said I had to get it at loves. No lid fit the cup! There were 2 other people at work laughing, and drinking coffee behind the counter. Walking back and forth didnt lift a finger for the guy at the counter who was doing 3 jobs! Finally got the order the chicken pc was so small it was a nugget! Hashbrowns were cold except one was fresh. Look on cameras pat him on his back! Get a new crew and make him part of mgmt! This is a truck stop that is busy 24/7 shouldnt you be ready for steady crowds? Will NEVER visit this place again. No need for the computerized apology. Actions speak louder then words. Should of just got...

Went through the drive through, they messed up the order. Went inside to get it fixed with the receipt in hand. Don’t know who she was but she made me go back to my car to grab the wrong food to “prove” they messed up. When I literally had the receipt right there. Took our food back over the counter to throw away in front of us. No apology what so ever to try and make it right. Just immediately “give me the food back” (Which as a past manager of Arby’s myself is a no no. You DO NOT take food back over the counter or back through the drive through window) Thank goodness I’ll never have to travel back this way to go back here. Customers are right, ha not here. Also lose the attitude, it’s not my fault you messed up to begin with. Yeah even with a receipt in hand they don’t think they messed up and then taking the food back over their the counter is...

Not a pleasant place to eat. Each time I’ve gone there hasn’t been a competent cashier that can ring up the order correctly. The most recent time I went, Theresa Jones had such a nasty attitude because I wanted crinkle fries and not curly fries. When asked to exchange them, she took them and let out a sigh of discontentment and decided to lecture me about how curly fries are the default fries if I don’t say anything while ordering. Well, normally when I go to an Arby’s the cashier is competent and well trained to ask me what type of fries and she did not and that is why I wasn’t given the option to say “crinkle fries.” I hope Ms. Jones takes a customer service class or at least hide her displeasure with serving...