I so wanted to post a great review of this place. An outside table, overlooking the water, Bloody Mary's made with homemade mix and garnished with not just olives but yes bacon, the place was prime for a 5* review. But alas, it was not fo be. We arrived at noon, not in a hurry, meetng friends for lunch. The hostest greated us cheerfully as we climbed the outside stairs to the second story restaurant and said she'd be right in to help us out. We put our name on the wait list for an outside table for four, and grabbed a seat at the bar while we waited both for our friends to arrive and the table to open. The bartender promptly took our order and freshly made us two very good Bloody Mary's. Honestly, this turned out to be one if the few highlights of our visit. Our friends arrived, and we were promptly seated at our table. The harbor view was exactly what we came for and the atmosphere was great. Our waiter came and we ordered drinks and fresh calamari. A short time later we placed our lunch order and settled in to relax and enjoy. The calamari came and it did not disappoint. Fresh, piping hot fresh from the kitchen, and deliciously tender - a definite must have if you visit. Little did we know it would go downhill from there. We had ordered cajun fries, and we were provided with a small dish of cajun seasoning and a comment that the kitchen only had a couple of people working so that would help speed things up. Honestly not sure how sprinkling the seasoning on the fries in the kitchen was the step that would send the kitchen into chaos, but we were fine with the "some assembly required" request. About 30 minutes later, our waiter informed us our food was next on the list to prepare, and should be out shortly. We were having good conversation and not in a hurry, so that was fine, until ... Our food arrived, and upon opening one of our sandwiches, an 8-9" hair appeared right in the middle of the sandwich along with the salmon. Having been on the receiving end of problems before, I calmly walked the sandwich back inside to let them know the hair was not something we had requested. They took the sandwich and said they would have a fresh one right out. It really was replace fairly rapidly, although it did cause the rest of our party to be finished eating before the last was served their replacement sandwich. Had our experience been handled differently, I'd probably still have left a 4* review, but success in the foid service industry is in the details. At no time during this hairy escapade did anyone ever come to apologize. Not when I returned the sandwich, not when the replacement was brought out, not when the meal was complete and the waiter asked if we wanted dessert. The icing on the cake was the bill that was brought out, complete with the full price invoice for the sandwich with the hair, and no apology for the mistake. Not even a visit from a manager to apologize for our experience. I guess it should be a saving grace that when "we asked" if they gave a discount or a comp for the sandwich with the hair, they did remove it from the bill, but again only because we asked. I do hope the restaurant management sees and reads this review. The place is nice, and otherwise the food was good. Hopefully they can use this review to share with their staff as a "how not to" give good customer service. A little apology would have gone a long way.