McDonald's — Restaurant in Hanover Township

Todays date 4/8/2019 9:10 Am

This is The Worst McDonald’s ever. Racism at its finest. the managers are the biggest participant in this foolishness they supposed to be Role Models but their teaching the employees how to be rude and mean to African American people everytime I come to this McDonald's this is the closest one to my home they don't have any customer service at all no communication skills unprofessional I brushed it off but when my kids let me know that they're getting the same treatment it's a problem..... this rudeness has to stop it has to stop today my son does ubereats and have to do pickups at this McDonald's he was also telling me how rude the managers are here until today he asked me to come and ride with him to see how rude they be to him so I took the initiative to take the ride with him today and I witnessed them being mean to him the managers on duty was an Hispanic lady she was the one who once call my son stupid and an a heavy-set Hispanic man name is Ismel who participate in all of this foolishness my son goes through the driveway to pick up his Uber Eats order and the manager that goes by the name of Ismel always tells him that he has to come in to pick up the order that the order is not ready and that he cannot come to the driveway to pick up orders which the app stated that he can pick up the orders from the drive-thru then when my son goes into pick up the order the order be sitting on the counter ismel does this for a joke and think this is funny and all of the employees be laughing now when he comes out with the food the McDonald's bag they didn't put the stickers on properly they crumble the bag up so it can look like he went into the bag they talk to him any type of way then as he's walking out the door everyone even the employees watching him walk out the door until he get all the way to the car if any big bosses that's reading this watch the cameras and you will see this needs to stop we will not tolerate the customer service that we are getting in this neighborhood at this McDonald's at this location if any of the corporate managers that's reading this today or this week or sometime in the future you guys need to go out there and observe these managers or train them over give them some type of customer service Or House mentality courses on how to treat people with dignity and respect if they are going to run a business because as of today this McDonald's will not get another dime of my money if it take them to start treating people respect I'll get people together and go out there and boycott in front of this location with signs on how to treat customers with respect and dignity they are very rude these people are very very rude they need to be fired if they didn't want to work with the public they should never apply for this position get it together at this location straining your attitude out thank you and have a blissful day God bless you all....... I wish I didn't have to give 1 star because I would've gave this McDonald's none they never answer the phone so you can call and address the situation with the managers everyone there needs to be fired fire everyone and rehire new worker that have good customer service my son had to go back to this McDonald's around 11:20 or 11:30 Ismel tells my son he shouldn't work for Uber Eats and when my child tell him off now Ismel won't to threaten to call the police on him he needs to be fired he shouldn't dished anything out that he can't take getting it dished out back at him I will be calling corporate our black man's out here trying to work a job trying to stay out of trouble and we have this Hispanic man manager there goes by the name Ismel harassing him threatening him with the police he isn't doing anything but trying to do a part-time job this needs...

So, I decided to take advantage of McDonald’s 50-cent double cheeseburger promotion on my way there. Unfortunately, that decision quickly turned into a waste of time.

When I arrived at the McDonald’s drive-thru, the line was completely stationary. I sat there for about 10 to 15 minutes without any movement whatsoever. Frustrated, I decided to go inside, thinking it would be quicker. However, the situation inside was no better.

There was no one at the front counter, and the only thing I could hear was the sound of employees in the back, chatting and laughing. A woman in the kitchen briefly looked out and noticed me, even commenting to her coworkers in Spanish that there was a customer waiting, but instead of addressing me, she returned to her conversation. I continued waiting, but no one came out to assist me.

After a considerable amount of time, a manager finally emerged. Oddly enough, he didn’t even acknowledge my presence. Instead, he addressed another customer, informing her that the power was out and that she would need to cancel her order. He did not extend this information to the rest of us waiting.

At that point, one of the employees in the back asked me what I would like to order. This confused me, given the fact that the power was clearly down. For a moment, I thought perhaps she was offering to take my order manually, maybe using cash instead of the card system, which might not have been affected by the outage. But after I asked if I could place an order, she simply laughed and explained that no orders could be taken due to the power outage. I couldn’t understand why she would even ask what I wanted if there was no way to fulfill the order. Then she returned to her conversation with her coworkers, as if it was no big deal.

While I understand that power outages can happen, the way the situation was handled was unacceptable. There was no communication, no signage, and no effort to inform the customers waiting both inside and outside. As someone who works with customers regularly, I found the lack of professionalism and basic courtesy appalling. At the very least, a sign should have been posted or employees should have taken the initiative to inform those waiting about the issue.

In the end, it was an unfortunate waste of time, and quite honestly, one of the worst customer service experiences I’ve had in...

Came in for a lunch and was ignored by a cashier three times. She gave us arrogant looks, and walked away without saying a word. It was a bit busy, but she could have acknowledged us and say that she'll be with us as soon as she can. We patiently waiting for nearly 5 minutes without any service. We can see that the employees saw us, but yet continued to ignore us. Including the manager.

A very nice employee, whom seemed to be off shift, was kind enough to get the managers attention that two customers were waiting to be served (for that we greatly appreciate). The manager had to call for the same cashier who ignored us. As she walked up, under a direct order, she then rolled her eyes at us as if she was annoyed to serve a white couple. She then took our order without saying a single word to us. It became obvious to us that she did not want to provide us with the friendly service we should expect. The manager didn't even offer us an apology for the poor service.

Then she gave us the wrong receipt. We had to ask for the correct one. She did not apologize. No word. None. Just a look of arrogance. We didn't get her name because she was not wearing her name bade.

After we completed our lunch, we overhead the manager congratulating the staff by saying "Great job everyone." Not 100% true. Between the manager and cashier, it was less than 0% acceptable.

In all, we feel that the treatment we received today was racially motivated. Totally unprofessional. We expected better. Her attitude is not welcome. It was upsetting to be treated in such a manor.

We will be filing a formal complaint. We have already filled out the store survey and will contact your owners. We found their contact information. This was completely poor treatment of customer service. So bad, we will never return to this location. I'm sure this was recorded on your cameras.

This occurred on Sunday, January 25, 2022 at 2:29 pm. Our order number was 08.

Please correct this situation. We'll continue to pursue this matter until we're convinced that disciplinary action...