Dunkin' — Restaurant in Hanson

Shout out to Nicole! I avoid caffeine due to health issues and most Dunkin locations either tell me they don't have decaf lattes at all or there's a few others that have lied to me saying they do have it and then given me regular anyway (which I CAN tell the difference and one of the locations even admitted to me one day when I complained that if I was ever told they had decaf then someone lied to me because they don't carry decaf for lattes. Decaf is so frequently dismissed and overlooked or just not taken seriously as being a legitimate need for someone with caffeine issues/sensitivity... but I got a decaf dunkalatte yesterday at this location and I really felt like Nicole took the time and really understands the importance of decaf being decaf because for some it's not just a preference, it's a legit health concern. Nicole really understands and cares about her customers and it shows. It means so much to me, I will definitely visit this location more...

I usually don’t leave negative reviews, but this is the second time I’ve had an issue with the same employee at the drive-thru. I ordered a coffee, and he gave me the wrong one; the milk was cold and had no foam, nothing like how a Hot Macchiato is supposed to be. What made it even worse is that when he gave me the coffee, he looked right at me, and as soon as I opened the lid, he said, “It’s wrong, I’ll make another one.” If he already knew it was wrong, why hand it to me in the first place? That made no sense. I had to wait at the window while cars lined up behind me, just for them to replace it. And when I finally got the “new coffee”, it was still THE SAME!!! I know it was the same one because there was a coffee drip stain on the cup, and the same cup came back with the exact same stain.. Coincidence?? He just gave me back the same wrong coffee… The owners should train their...

Let me describe my recent experience. I went to the drivethrough and they dropped the coffee of the person in front of me. Then the lady in the window had no idea what I ordered and gave me an attitude for no reason. I ordered an ice coffee and 2 hash browns. The coffee was so bad I turned around and went back in to have them remake which somehow was even worse. Im talking the most disgusting coffee ever served out of a DD, not exaggerating. Then I left and drove away cause I had to go to work, no coffee for me today. At least I have hash browns right? Oh wait, I don't, they only put 1 out of 2 in the bag and it's somehow burnt to a crisp and mushy if that's possible. Inedibly disgusting. Don't go here, it's not...