Dairy Queen Grill & Chill — Restaurant in Harrisonburg

I am absolutely delighted to share my exceptional experiences at Dairy Queen! As a frequent visitor, I can confidently say that this place truly stands out in terms of its fantastic people, outstanding service, and delicious food served promptly.

First and foremost, the staff at Dairy Queen deserves a special mention. They consistently go above and beyond to ensure that every customer feels welcome and attended to. The employees are not only friendly but also exhibit a genuine enthusiasm for their work. Their warm smiles and eagerness to assist create a pleasant and inviting atmosphere that keeps me coming back for more.

Speaking of service, Dairy Queen truly excels in this aspect. I have never encountered such efficiency and attentiveness elsewhere. The staff members are well-trained, organized, and adept at managing a busy environment. Despite the crowd, they handle orders swiftly and accurately, ensuring that customers are served in a timely manner. I appreciate the emphasis placed on customer satisfaction, as evidenced by their willingness to address any concerns or accommodate special requests.

Moreover, I am always amazed at how quickly my order is prepared. The efficient service extends to the kitchen as well, ensuring minimal wait times. Whether I choose to dine in or take my order to go, I can count on Dairy Queen to deliver a prompt and satisfying experience.

In conclusion, Dairy Queen has won my heart with its exceptional staff, impeccable service, and mouthwatering food. The positive and welcoming environment created by the dedicated team makes each visit a joyous occasion. If you're looking for a place that consistently delivers on taste, speed, and customer satisfaction, look no further than Dairy Queen. It has truly become my go-to spot, and I highly recommend it to everyone seeking a memorable...

I went to DQ for my lunch, (I work at foodlion, where I only get 30 minutes of lunch). I believe it was short staffed because they took forever to take our orders, which to a point I totally understand. I work at a retail store so I understand. I kept my cool was very patient, but I started noticing the people who orders after me were getting their food first. Which really irritated me, but I thought that they might have been frying more chicken tenders and thats why they got it first. Well it was 2 minutes before I had to go back to work and I still did not get my food!! I was pretty upset and got in line again to ask for a refund. Thats when I notice that they were so unorganized and inconsiderate! All of the orders that were coming in were not in order, They would put the tickets in different places. So thats why the people who came after would get their order first that the people who were there before! It is pretty upsetting because this is the second time that this has happened to me. On top of that, I had to wait in extra 7 minutes in order to get my refund to which I was late to going back to work. My food was already ready and I should have just gotten more than a refunded! They just really need to be more friendly, considerate, and more organized. Making sure that the people that got there first, gets their order first!!!! I pretty upset, I had nothing for lunch on a...

My recent experiences with this dairy queen at this location are mixed at best. Yesterday was a low point on December 15, 2020 at 4:30 PM. There is a possibility of a couple of new employees working the window, but the length of time to fill the order and the extremely blasé attitude for my long wait and ultimately the wrong order being handed to me, was utterly unacceptable. When I placed my order at the drive-through, there was one car behind me. By the time the transaction was complete, after multiple frustrating exchanges with the people at the window - watching them laugh and interact with each other and leaning on counters not taking their job seriously - there were at least 8 to 10 vehicles backed up behind me. The cars began to honk their horns due to the excessive wait time. I am a retired CEO with 45 years of customer service experience and I’m used to a less serious and less courteous attitude of young people in the workforce these days, but this was different. This was unacceptable. I’ve been a loyal customer of Dairy Queen since the 90s when I lived in Minnesota. I order meals through the drive-through at least 3 to 5 times a week, breakfast lunch and dinner. I hope this situation can be addressed by the manager with additional training and coaching....