This is a review for your Machesney park Store... mostly for the owners to see. Today I Showed up the day before thanksgiving... with wife and children, had almost no doughnuts available. Left to come back Friday when they open at 6. Came back Friday, There was now a sign on the door that wasnt there Weds. that said they would open at 7. So I had to wait for an hour, with my family in the car for doughnuts. The drive there and back wouldn't have justified leaving. While we waited in the car, we discussed what we thought the employees daily routine was and how dedicated these people were to making doughnuts for the community. We also discussed how annoying it is that Dunk N Doughnuts opened a store 2 blocks down the road to steal their business 😡. Today is the 4th time ever visiting this place. After the hour passed, we went inside... to ONCE AGAIN... discover they were VERY short supply of doughnuts. But not wanting to disappoint the children again, procceded to ask for a random dozen and pick from what they did have available. While waiting, I wanted to have answers to some of the questions we discussed in the car and asked the woman what time they have to wake up to make doughnuts. The woman was seemingly very annoyed (probably in anticipation, for customers to be unhappy about their supply and selection) and said, What? WE all Just Got here at 7... Which was a lie, because at 6 when we got there people were inside walking around. So, Ok... That was a lie to a question I did't asked... and so I said "I mean what time do you have to get up to be here and make doughnuts. And she again (Very Rudly) said they don't make the doughnuts, they come in from Harvard... and I just looked at her in amazment for a few seconds before returning to my family... ~ To the owners: I dont have much of a life... I was disabled and am a stay at home dad. Every day is exactly the same. I home school my children. We dont watch the programming on Television. I'm very unappreciated and have no other family or friends in the area to have a meaningful relationship with... I dont do pretty much anything. So, when I decide to pay for a service and products at your stores, to then have the products I came for be mostly unavailable and then your employee or manager steal what little joy and excitement I have to be at your store, by treating me like im a PoS... Not only will I never return, but neither wil my children. I have instilled in them the values of being kind and honest... and Never forcing anyone or company to take your money. Today, was the 4th time in 4-5 weeks that we came here. It's also the last. That dunkin doughnuts has literally never...
Read moreSwiss Maid bakery used to be amazing, but has gone downhill since they’ve changed ownership. We recently went there on a weekday morning excited to get some chocolate long johns and smiley face cookies, but ended up being so disappointed.
The doughnuts were stale and dry, like they’d been sitting there since the day before. The cookies were flavorless, and generic tasting. Our family who lived in Harvard for over 20 years completely agrees.
UPDATE: The reason why the donuts were terrible was because the new owner changed the recipe! So sad they...
Read moreIf you find yourself in Harvard, be sure and stop by The Dozen Bakery, and get a loaf of "Grandma Bread." So yummy! Extra butter and eggs is the 'secret,' apparently - my wife and I finished a loaf in under a day, easily. Also the donuts are quite good, as are the muffins. Avoid the coffee. Not good. Also, why aren't a half dozen or a dozen donuts cheaper than 6x or 12x the price of one donut, respectively? If this would have been the case, I would have bought more. The business has been around since 1925, though, so they're doing...
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