Custom Pack, Inc. — Restaurant in Hastings

I called and ordered a smoked turkey two weeks before Thanksgiving. Provided my name and phone number with my order. When I called the day before Thanksgiving and inquired about pick up time, they told me they couldn't locate my order. This created a challenge as we had family in town and had to scramble to find a less than desirable second option. They only offered a 'sorry' and not any type of resolution to what their error (phone records to prove my order). A very...

We purchased an 8 pound prime rib Christmas roast, seasoned and ready in a cooking bag. After cooking we were very disappointed to find over half of the prime rib was fat. Thankfully we didn’t have a larger party for Christmas dinner. This would have been very embarrassing. We definitely will not purchase a prime rib roast for Christmas again from Custom Pack...

I get meat here all the time and its the best meat in town. they are usually priced a little bit higher than a grocery store but the quality is worth the extra cash. They also have great service because they will cut anything to the size you want it. I get a prime rib here every year around christmas...