KFC — Restaurant in Hastings

2 years ago when I first visited this restaurant, I gave it a five-star review. After an appalling visit this morning that devolved into a near shouting match with (who I assume is ) the manager, I can't say I'd even return at this point. It is not worth the constant incorrect orders and rude treatment just to get some chicken. There are plenty of places in town that have good drive-thru chicken.

Over the last two years the service has gotten increasingly worse and their attention to detail as well. This morning, it seemed as if my order had been intentionally prepared incorrectly. Asking for chicken sandwich without mayonnaise and then receiving one with so much mayonnaise that it drips out of the wrapper onto your hands and clothes is ridiculous.

But that said, I was perfectly happy for them to remake my sandwich and I wasn't even angry - Until they refused to dispose of the piece of garbage dripping mayonnaise in 90° heat and expected me instead to store it in my car. If covid regulations keep you from taking food back to dispose of it and you're not going to put the effort into getting orders right, just put a garbage can after the drive-thru window. If you haven't done that and you are obviously wrong for having messed up the order, have someone come out with a trash can. It's actually that simple. Other restaurants do it.

But if your manager is going to come over and start speaking to a customer in raised voices without even asking what the problem is... Of which, she actually had the complaint incorrect... I don't really understand what you expect other than for the customer to respond in kind.

There's a lot of publicity about how everyone needs to be nice to the service workers... And I fully support that and always have... But at the same time, you also need to treat your customers with at least the bare...

Waited 19 minutes in line during an evening meal time, when they should have had chicken ready, and then had to wait an additional ten minutes to get our order delivered to the table. When we sat and waited, I noticed that there were five other couples waiting for their food as well. I even had to go back and tell them that it was a "to go" order because they were not even considerate enough to ask preference when we ordered. THEN, when we get home we find out that they screwed up the order. I even had to ask for the reciept, which they had thrown away and had to make me a duplicate. VERY VERY VERY POOR service for a restaurant we USED to like. Do not find myself going back...

All I wanted was two wings and one leg and they couldn’t even get that right! Instead, I got two extremely greasy pieces of backs, or whatever they were, and they were so greasy I couldn’t even eat them! While I was at the window, I observed a heavyset, very sloppy looking man grab a biscuit with his bare hand, his whole entire bare hand went over the whole entire biscuit and just toss it into my box of chicken even though I said I didn’t want a biscuit, then I saw him put his hands inside the box again I don’t know what he was doing or touching, but it was definitely a violation of food safety! I will never go to this...