Waffle House — Restaurant in Havelock

I don't know if there is a point in giving this place another bad review, but what the heck, just incase someone is listening. I haven't been to a waffle house in about three years and I didn't want to go then, but it wasn't as bad as this one. I ordered a grilled cheese and hashbrowns with onions and a fountain drink. First, I am not a large portion eater, I can go to Wendy's get the dollar menu chicken sandwich and value fry and not even finish the fry and be full, when I was done eating I was still so hungry, I even ate some of my wife's waffle and a strip of bacon. I get a grilled cheese at sonic and a small fry and I'm good for 4 hours. The waffle houses grilled cheese looked really pitiful and like someone sat on it before serving it. I have also never seen hashbrowns come in sizes, I just ordered hashbrowns, didn't say a size, and the portion was so small. My wife got the all star breakfast and it looked pitiful, for starters it's called the waffle house and this is the biggest best waffle they can produce? It fit and was served on a desert plate not a normal dinner plate. The eggs were small ,heck everything was small. My wife didn't get her coffee until she ate half of her food then had to get up and ask for it. Our waitress only came to the table to take our order and slap the check on the table and ran off never ask if we needed anything else, how our food was, or do we need a refill. They have this deal 15 meals for 5 dollars each, on a small separate menu, one of those items is a bacon grilled cheese and a side of hashbrowns and a beverage, I was charged $4.25 for my grilled cheese then $.45 for onions in the hashbrowns then $1.80 for a drink, what the heck did I order? does anyone else see a problem with that? Minus the bacon add the onions and it's the same thing. And there crappy coffee cost $1.80. Let's just say the waitress lost her tip to bad math and lack of service. Stay in school kids. Dennys, IHOP...

The food is usually fine. However we always get take out, today that was not really manageable. They aren’t doing phone orders now (i guess that’s too difficult now) so i tried to place it online but they’re missing some items like a SIDE OF EGGS so I had to drive all the way there and plan to wait 20-30 minutes for them to even get to me.

However that didn’t happen, I didn’t place an order at all. When i got inside there were 5-6 people waiting for tables, about 4 barstools open, and obviously no tables. I went to the counter to place my to go order. The staff walked past me at least 15 times to go to other tables to include other new people that have sat down and take their order. After 8 minutes (i was messaging someone) of not even being acknowledged with a “we’ll be with you shortly” i just left. I’ve had better customer service at McDonalds.

I’m not saying phone orders are super easy to deal with, but I’ve been doing them at WHs much more busy than havelocks has ever been, I’m sure they could figure it out. Anyways, we only ever get take out so we will just probably stop going. It’s already a 10-15 minute drive i don’t want to add on 30-45 minutes in the stores just...

So today was our anniversary and we were not greeted by the waitress who seemed to be inebriated and I asked for juice, but told her I want to change to milk and she still brought the juice after a while she came back and when she brought the food, the bacon was just about raw, so I asked for sausage..by the time she got back we had already been there for a half hour or so..The egg whites were not cooked and the milk was going bad..I then asked a very friendly waitress to come over and I told her it was not except able..So she took it off the bill..I use to love this place, but today was poor service and poorly cooked food..Nice way to start our 23 anniversary..Then she told my husband happy father's day sir..He was not happy..He isn't a father, he's a step..Management need to talk to that...