Harley's Tropical Barbecue — Restaurant in Hawaii

If I had to come back again, it would be for the food and not the customer service. Use to be my favorite place when it was located in coconut market place. But after todays customer service, I refuse to be treated the same way again. After pulling in the sign said "open" on their open window. But when we entered, the lady cashier said they dont open till 10:30am, with no personality whatsoever. So I said, I'll just wait 30 minutes. As soon as it was 10:28am, another customer came with her husband and the lady cashier gave them such a friendly greeting cause it seemed that they knew each other. She did not say, they aren't open yet, instead she took their orders before me and my kids after waiting there for that long. It was such a slap in the face for me, but we ate there anyway. The food is fantastic as always but the customer service is uncalled for. I said thank you more than once after getting treated the way we did, not once did she said your welcome. She needs to learn how to respect people and learn some real customer service. She should appreciate every customer that comes and support...

Ordered the beef sandwich with pineapple. Tasted good but the way it was served it looked like a hamburger which got me to think critically about the reason by which a beef swarma uses a wrap instead of a bun. The darn meat falls out as you try to bite into the burger cause the meat is too tough; not to say that the meat wasn’t good, i liked the way it was marinated but i was kind of disappointed by the whole failed concept of it all. I ended up just picking away at it, including the pineapple piece. Sucks that there was no bathroom and no sink or wet towelettes to clean your hands. Dunno if i’d go back. Partner ordered the pork belly w rice. It was good; i even sampled it. Took me to thinking about a favorite filipino dish we eat on the mainland in California called sugba kinilau (not sure if its spelled right) was just missing the fresh tuna chunks, onion slices, sliced jalapeños and rice vinegar dressing. Give this place...

The ribs were ok for oven cooked. I'm probably just used to slow smoked ribs with homemade rub. I sell ribs back home. But when your starving after a long day in the sun and water of kauai they hit the spot. Macaroni salad was pretty good after I added a bit of salt. Fries were soggy so I had to swing by Micky-D's to get more fries. Also they give no bread or rolls and they're list of sides is limited and they weren't making onion rings the day we went by. But they are a smaller mom and pop type of place so I understand somewhat. Long story short the food was high priced, touristy, and not memorable but I didn't starve. But one thing I did notice is that the on-site menu prices don't match the website at all. This type of bait and switch technique is very common nowadays. I don't know but it seems to me it can't be that hard to update...