Bronco Billy's Pizza Palace — Restaurant in Hayward

This was a couple of weeks ago. I went on a Thursday 30 mins before closing and the woman told me I couldn't order just take out, that's understandable and bad on me. So I went the next day 2 hours from closing. They said it would take 45 minutes to finish the pizza and me and my partner waited. After about an hour I went to the counter and waited because there was a customer or worker loitering at the front talking to the workers who were trying to clean. One of the younger men saw me and checked my order and it wasn't prepared yet to go in the oven. I continued to wait and when the food was done 1.5 hours later that younger worker apologized. When I grabbed plates the same lady yesterday told me I couldn't eat in. I told her I have diabetes and didn't eat all day and she said had no remorse. I saw some other man sit down after me and eat without this same interaction. I'm not sure if it's cause I look irritated, if the lady doesn't want to work, or if it's cause me and my partner were Hispanic while the person who got their food on time and there was white. I was about to call the owner to ask when it was an appropriate time to come in and eat because I thought 2 hours before closing was reasonable. I gave around a 20$ tip and I didn't get any service, that's embarrassing and a scam. I worked at a pizzeria in junior college, I understand it's not the most serious job. But please hire people who are...

Been coming for years with 0 complaints, except lately the pizza has been RAW. The Chuck wagon Medium size pizza dough was not cooked thoroughly. Called the store and they told me to just bring it back even after I told them I was not nearby or had time to return. They couldn’t do anything about it because they said I should have told them when I picked it up. They expected me to hold on to the pizza until I had time to return it to the store? Yes, let me hold on to a pizza for a week until I can bring it back to “prove” it’s raw. How about check my order history and see my order to complain ratio.

Like I was supposed to know the bread was not cooked all the way without tasting it? Have not ordered back since, (2 months ago) from someone who used to come a few times a month.

Do better on your customer service!! We are paying $30 for a medium pizza, we expect better.

Order the cheesy garlic bread, it is delicious! Just make They don’t burn it or give it to you with just big dabs of garlic, I send it back when they do. They look at me like I’m dumb when I send it back, Rhett they miraculously make it correctly.

Wish they would bring back the old RANCH dressing they made in house, now they just offer pre-packaged Ranch you can get anywhere. I felt like the old Ranch kind of made them different in a sense, kind of...

My experience today has been it has ever been! Firstly I would like to say that I and my family have been coming here for over 10 years and the "palace" has become a dungeon! The place is mess, the tables not cleaned, the tables unsteady, the seats ripped and dirty, the Beer warm