PEARL'S — Restaurant in Hayward

Generally I prefer to support family businesses and sometimes that support comes in the form of much needed feedback. This already started off badly when the person that came after me was allowed to jump ahead of me and be taken care of first even though I was waiting for the young guy at the register to finish taking an order over the phone before she even came in. Then it turns out even though I’m spending $24+, this place is passing down merchant service fees for credit card use to the customer which is usually accepted as cost of doing business anywhere else. Admittedly, I’m probably still sour about the person that was allowed to cut ahead of me. Lastly, the croissant sausage sandwich was disappointing. There’s no flavor, no spice in that patty at all. With such a simple item gone wrong, I’d be hesitant to try try anything else.

The saving grace here was the pumpkin spice I ordered, and I imagine most of the drink options are probably pretty decent, but that customer jumping ahead of me really killed it for me. She even told them that we were ahead of her but they took her first anyway. That tells me they’re not interested in new business, just happy with the loyal customers they already have 👍

My opinion, if you live up here and you just want a coffee (and you have some cash on you), go here. Otherwise, it’s just a few more minutes down the hill to Starbucks or Peet’s or go down to Edna’s off Tennyson for their croissant sandwich if you have...

This place has excellent reviews so I found an opportunity to visit although it's a little out of my way. When I walked in and greeted the person behind the counter he didn't even raise his eyes and responded mechanically. I was satisfied with the bagel sandwich and rushed out because they were closing earlier than the posted hours. As usual I gave a decent tip, 20%, but as I said goodbye again the same person kept his back to me and issued a unenthusiastic goodbye. I am sure I was unlucky not to be there at a time when the owners were not in, but this was my experience. Not in a rush to give it...

We are not from the area and the hotel we stayed at didn’t have breakfast or coffee.. I looked up breakfast near me and this place popped up. We decided to try it. Everything seems very reasonably priced. My husband had the Lox bagel and said it was amazing. And I ordered an iced white mocha and I have to say I think it’s better than Starbucks! I wish we had one of these back where I’m from I’d be here almost...