A Southern Cup Fine Teas — Restaurant in Hendersonville

RUDE! I wish I could leave ZERO stars. DO NOT support this business. Owner/whoever answers the phone was so rude to my friend. My friend, who has a severely limited diet due to health concerns, called and said she was coming with our group, but wanted to know if she could just order tea by itself (because even with food allergy accommodations there’s nothing that she could eat.) Lady on the phone, in a rude sassy tone, talked about how that would be such an inconvenience to her and her business because and made my friend feel so terrible that she would be technically “losing money on her”. She scoffed at her when my friend apologized for the inconvenience.

That may be true about losing money (bcs one customer can’t buy the whole experience), but you do not say that to your customers. That is extremely unprofessional!

I called her and told her that we are canceling our reservation, that I will be writing a poor review for her, and I did not even receive an apology or anything that a business would normally do to make it up to a customer who had a bad experience. Apparently I called after hours and thus received a very rude tone from her right off the start. No apology. No trying to help...

Do not buy gift certificates here. In April, I surprised my husband with cream tea and had a gift certificate to pay for the service. The gift card was perhaps a year and a half old, but it had no expiration date listed. When we checked out, the gift card would not work. The owner, Kym, mentioned she had this happen before. Strangely, she kept the gift card and had us pay for our tea service with credit card. I made sure she had my phone number, and she said she'd call the gift card company. I waited 3 weeks until after busy Mother's Day before leaving a message asking about the gift card. It is now mid-June, so Kym evidently had no intention of fixing the situation, and I guess that's why she kept the gift card. She was paid for a service she did not provide. That amounts to theft, and we are so disappointed we can't support her establishment any longer. The test of a good business and owner is when something goes awry. It put a sour note on a lovely outing after a very hard year for my...

The Tea Mistress of this blessed little Tea House is delightful, charming, inviting and showered me with kindness. I was displaced for the afternoon looking for a place to sit with my laptop. She was closing, but invited me in, made me a cup of tea and set me up in the back near the sweet little creek that runs underneath a beautiful strong community of bamboo. It was the perfect spot. I was in Heaven.

The next day I returned and asked permission to sit out back again. She didn’t hesitate to say Yes! and told me to make sure I checked under the pillows on the porch for a little surprise. When I returned and to my delight, she hadn’t left yet and handed me a sachet of the tea “Tranquilo Herbal” which I had expressed interest in the day before. What a thoughtful gift!

Kym, thank you for serving me A Southern Cup Of Tea. Your warmth and kindness makes it so much more than a...