Aly's Bakery — Restaurant in Hialeah

I asked for a “RIP 20’s” themed cake and they completely messed it up TWICE! I provided pictures of exactly how I wanted, nothing different. They couldn’t follow a simple picture.

First picture is what I asked for. Second picture is what I initially received. Third picture is what I got after waiting almost an hour at the bakery. (Still wrong because who reads from right to left? I didn’t know 30s come first before 20s) and keep in mind the told her she had to turn the cake so that the 20s black side would be on the left! The worker said “I told them next time to follow the picture” really? She couldn’t even follow the picture.

You can see that they scrapped the wrong letters on the black side and put “RIP 20’s” in horrible hand writing. You could’ve smoothed it out first. She said “That’s the best we can do” really? NEVER AGAIN!

Pedí un pastel de tema "RIP 20's" y lo estropearon por completo DOS VECES! Les di fotos de exactamente lo que quería, nada diferente. No podían seguir una imagen sencilla.

La primera foto es lo que pedí.

La segunda foto es la que recibí inicialmente.

La tercera foto es la que obtení después de esperar casi una hora en la panadería. (Todavía se equivoca porque ¿quién lee de derecha a izquierda? No sabía que los 30 eran los primeros antes de los 20) y ten en cuenta que le dije que tenía que girar el pastel para que el lado negro de los 20 fuera a la izquierda.

El trabajador dijo: "Les dije la próxima vez que siguieran la foto", ¿de verdad? Ni siquiera ella pudo seguir la imagen.

Puedes ver que desecharon las letras equivocadas en el lado negro y pusieron "RIP 20" en una horrible escritura a mano. Podrías haberlo suavizado primero. Ella dijo: "Eso es lo mejor que podemos hacer" ¿de...

I am from central america I have gone to a few cuban bakeries and this bakery right here the customer service was AMAZING the 2 employees today July 15 9 am treated us with respect and made me feel so welcomed . Didn't treat me different, they knew what some of the customers wanted to buy. Said goodmorning to everyone that walked in or said goodmorning back to when the customers walking in greeted. Now a days not everyone says goodmorning back. The breakfast was delicious , their cakes 🤗☺. Thank you ladies I just didn't ask for...

Placed an order for cookies for a baby shower that were so far off from the design I was embarrassed to display them and did not. In addition, I also ordered señoritas specifically in white and received an order of "señoritas" in assorted colors and flavors that didn't even resemble señoritas, despite having met with the baker a little over a week before the baby shower, and that he assured me he could do it. Finally, I tasted one of the cookies that he delivered it was salty. Overall totally...