Caribou Coffee — Restaurant in Hibbing

I’ve been a daily loyal Caribou customer, but lately the experience has been beyond frustrating.

The Hibbing location regularly has 15+ minute drive-thru waits even outside peak hours—I just sat behind 9 cars and barely moved in 10 minutes. Add that to an app that takes your money but won’t let you redeem points or rewards, and it’s a mess.

Twice, my mobile orders were sent 30 minutes away to Virginia. I was charged, got nothing, and was told I’d receive a free drink. Never happened. The app constantly errors out when I try to redeem rewards I’ve earned—and support hasn’t responded in days.

At this point, I’ve lost money, time, and trust. This isn’t a one-time issue—it’s consistent. Caribou needs to fix their tech, their service speed, and most of all, their...

I’ve been coming to Caribou for years. I love the coffee I like the atmosphere however I work night shift and sometimes in the morning for my one hour commute I like to have a decaf coffee and a breakfast sandwich to get me home. I am told every single time that they have a brewer down and they don’t have any decaf, but I can have an Americano. I don’t want an Americano. I just want a regular decaf coffee and I don’t think that that’s too much to ask. I find it hard to believe that their brewer has been down for the last two years that I’ve been going. They never have decaf brewed in the morning. It’s frustrating because I really do like the staff. Everybody’s super nice. It’s clean and the coffee is delicious. The Americano is a little too...

I go there nearly 7 days a week to get my drink and breakfast (I might have a problem.. lol). I have NEVER had a bad experience there, Ive never had my order wrong, The wait for how busy they are a nearly all the time isn't bad, and they are super consistent! Everyone there is really friendly and always have a smile on. If you are unsure of what you want, they are super helpful, and will even pick their favorite drink for you if you ask them! I...