PEPPERONI'S PIZZERIA — Restaurant in High Springs

I have no idea how this restaurant can have a 4.4 rating on Google.

Today is August 30, 2024 me and my family placed a takeout order that totaled roughly $50. One pizza, one calzone and six garlic knots. When placing my order, I told the employee that I wanted the pizza and the calzone cooked well done! We like our food crispy and fully cooked!

Let me start off with the easy part, the garlic knots, typically these consist of small rolled up balls of dough cooked to perfection With a garlic sauce smeared on top. But what we got was six balls of uncooked dough that was slightly browned on the outside, The entire knot/roll Was completely raw. 100% uncooked dough, Wet slimy. And it had absolutely no taste no garlic sauce there wasn’t even a sprinkle of anything on top of the rolls themselves!

Let me move the calzone, The calzone had no feelings all I wanted was cheese, Not only was there six times too much mozzarella, but there was zero Ricotta cheese, and zero flavor. On top of that, we found more uncooked raw dough, I don’t know what happened, but I do know that I asked for the pizza and the calzone to well done So I am totally taken back on how they would allow the dough to leave completely raw.

The pizza was decent my children ate it.

We have lived in high Springs for a few years now and this was our first time eating at this establishment. Me and my family enjoy eating out on occasion and we always love Italian food Mexican food. With that being said, my family has also owned multiple restaurants. I grew up working in my father‘s restaurant So I definitely understand the importance of being Dedicated to providing customers with a quality product.

Based on our experience tonight, we will definitely never return to this restaurant. It’s not just the uncooked dough was the fact that the calzone and the garlic knots were completely tasteless, There was absolutely no flavor, The calzone probably had a half a pound of mozzarella cheese, but it lacked flavor and ricotta. The garlic knots had absolutely no garlic sauce on them. They were literally just bread. Everything about this restaurant screams, unexperienced, educated food people serving up a dish that wouldn’t pass the taste test at any level.

It was a full blown disaster! Now it brings me to their rating on Google. How could this restaurant have a 4.4 rating? They must have a lot of local friends who give them ratings based on their personal interactions or friendships not For the actual quality of the food. There is absolutely no way that this place should have a 4.4 rating....

My husband and I ordered a large pizza there which turned out to be very good however two of the five items that we attempted to get on the pizza were not on there. When I got home and realized that the pizza was not correct I called the pizzeria the young gentleman DJ was so polite and so kind and very respectful. I can't say the same for Holly the manager though. Not only did she not want to hear what I had to say about the pizza, when she got on the phone she never said that she was the manager just her name not how can I help you is there anyway I can make this correct or right for you. None of it. Not only was she rude but she hung up on me. Then when I called back she refused to get on the phone with me and that's how I got DJ who did an excellent job at customer service. If I knew of a way that I could get a hold of Joel and Karen Mills who are the owners of the pizzeria I would love for them to know that DJ deserves a very big pat on the back possibly an increase in pay and Holly does not deserve the job as the manager there. It's a real shame very disappointing my family has always ordered from pepperonis and really enjoy it. due to this experience we probably will not be back. If anyone has any information about Joel and Karen Mills who own the pizzeria I would love for someone to contact me or send information through my profile to get in touch with them. What a shame the place is rated as one of the best places to eat pizza in high springs. Very...

My first time ordering here. Ordered by phone and picked up. Food was still hot after getting it home. Pizza wasn't bad, I liked it. Corn nuggets were good. Ordered garlic knots and got 4 bread sticks, and no one said anything about auto substituting or being out of garlic knots on pick up, so I just assume I was just given the wrong item. The bread sticks were all right, nothing impressive. Ordered a greek veggie calzone, and I just couldn't tolerate it and started feeling sick to my stomach after trying to. I know it says it's made with fresh garlic (which, to me, means not garlic powder etc, but at least cooked), instead the calzone had a whole lot of huge chunks of raw garlic (which, to me, is completely unappetizing, not palatable, and was very hard on my stomach). Marinara was alright, but a little bitter. Also, I ordered the pasta shells with meatballs, which were pretty good. Would go back and try other items because I don't like to judge a place off of just one bad experience. I just wasn't very impressed with the presence of a lot, and I mean a lot of large crunchy and completely raw garlic in my calzone and hoping this isn't how the calzone is normally made? The picture is ONE bite of calzone and how much raw garlic it had in it. My mouth is still burning... yuck! The company reached out to me almost immediately after my review to make it right. Was very impressed and changed this review from 2 stars to 4. Good...