1 star only because of the final waitress! Will not be back again. Food could have been good had anything been right and food actually warm. First off our waiter was drunk and had completely glassy red eyes. Drinks were slow but that was ok. We were a party of 7 with 3 checks and seating in an organized way for ease. 3 appetizers were order but only 2 came out. One party got their 'side salads' before their appetizers. Appetizer was forgotten to be put on order by waiter (this was the very first thing ordered). When we all got food however, not much better. Fisherman's platter was not as expected and food was cold. Then both steak tip meals were cold and not juicy whatsoever. This was unexpected since they are 'Jack Daniels marinated'. One was suppose to have roasted potatoes but instead was served with mashed potatoes and gravy. Gravy was extremely over seasoned and plain disgusting. This was not the end by any means. When the waiter was informed in was not suppose to be mashed potatoes he said he'd get that corrected. A few minutes passed and he returned with deep fried potatoes. When he was asked if they were really roasted his response was yes and he's 100% sure of that. Then he argued with me. We ended up speaking with another waitress named Demetria. She was awesome and did everything to help us. She spoke with the manager who didn't seem to want to do much for us or talk with us. The manager told the waitress to tell us what she could do. The waitress told us that the manager said that she would comp 2 meals and discount the bill 25%. That sounded all good but it's not what really happened. The managers idea of comping a meal was taking $3.50 off each meal and no discount of 25%. What about the appetizer that came well after the others and just before the food? Nothing! The manager stayed behind the bar and seemed to not want to have anything else to do with us. Then We could clearly hear the manager and our original waiter complaining about us complaining. They seemed to not like to hear complains. We will not be back. We will not recommend. We will however go to ANY restaurant that Demetria is employed at, that's for sure. I hope that this review help other patrons and maybe the business to fix...
Read moreSix of us go out to eat every Saturday evening and try to support local businesses so we gave this place a try. Our first experience was during opening week, and we expected them not to have all the bugs worked out, and we were right. However the woman hostess clearly knows how to run a business, and smooth out rough edges by giving us a complimentary dessert. Definitely wanted to give them another shot so we returned a few weeks later. Food is a little overpriced for the area in my opinion, one of the couples ordered pizza which was clearly undercooked. This time the owner was there, perhaps the husband of the woman I don't know? He clearly doesn't understand how to run a restaurant unlike the previous hostess. When we brought this to his attention, not only did he not try to rectify the problem, he proceeded to insult the person who pointed out the product was undercooked. Here In his words "I've cooked 1000 of those pizzas today and yours is the only one undercooked" needless to say this attitude is unprofessional. That wasn't the end though, we gave them one last shot. Gluttons for punishment I guess. This time I ordered an appetizer, paid nine dollars and received 3 1/2 chicken wings that were cold. I asked the waitress if that was the correct quantity for nine dollars? She shrugs her shoulders as though she had done this before. I asked to see the owner, Lotta good that's gonna do I thought. Well guess what, he never even gave me the courtesy to address the problem. Seeing a pattern of poor service, high prices, and marginal food quality. We will no longer patronize this business. I will tell you there is a great restaurant up the road, with consistent quality food and service. I'd highly recommend them over this place Tooky...
Read moreSo upset and disgusted with where Hillsboro House is at now. Food is disgusting and way, way over priced even with where the economy is. We received an order of Potato Skins which consisted of only 3 potato skins(which is practically nothing even for an app) and had what looked and tasted like melted cheese wiz on it all for $13. I was able to get my money back for that because I checked my bag before getting home. Upon getting home I realized my $17 Bacon Cheese Burger is a fricken frozen hamburger patty that was cooked to the point that it was pretty much inedible. It was so dry and disgusting that it went into the trash with the potato skins they let us keep! And this was giving Hillsboro House a second chance after screwing up our expensive pizza and sending us home(which is 20+ minutes away) with the wrong pizza and then telling us to come back and they'd make us the correct one. Then upon getting back there the pizza they gave us was ice cold so they must have given us the wrong pizza the first time then given us our original pizza which sat around for an hour or more. Honestly our family is pretty upset and disappointed with where the quality of food has gone(right in the trash) and how outrageous the prices are for garbage. Used to be one of our favorite places to get food and would order regularly at least once a week or more. Will no longer eat from Hillsboro House of Pizza! Honestly would give lower then 1 star if allowed!!! And the original order...
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