Fair Winds Bar & Grill — Restaurant in Hilton Head Island

I had a good chicken sandwich. However, it took some time to get to the table. As the band set up, I settled in for some great music. I was at the table for 30 minutes and not seen the server, so I got up to find one or go the bar for a drink. As I rounded the bar, I ran into the hostess. She asked to take my order. I gave her my wife and my food and drink order. This is where I messed up. It was an understandable mix-up. The order went in late, and so it came out late. I asked the bar tender if he could check on my food. He seemed agitated that I did not place the order with him. A friend who knows the staff got involved to help track down my order. Finally, I went to the drink station, and the bar tender and the hostess were there together. We were able to get my drink and verify my order. A few minutes later, my wife's salad and my chicken were delivered. The chicken sandwich was worth the wait. I'm chalking this up to a simple mixup in communication. They apologized for the problem and I will definitely be back. The bartender came over 4 or 5 times after to make sure...

THE WORST SERVICE THAT I HAVE EVER HAD. I made a reservation for a large group weeks ago and asked if they can accommodate 20. They assured me that they could. We have enjoyed our one experience previously. Today was insane. It too 45 to get ice teas and water to 16 of us. We had 35 minutes between the first plate and last plate to come out. Our waitress was smiling but clearly inexperienced. The waitress who begrudgingly helped was the only reason we actually received all our orders. Plates were thrown down and we passed around our orders to the right spots. NO acknowledgement or apologies until we asked to see the manager at the end. He honestly didn’t apologize, but made lots of excuses. They were busy (only 3 tables there) they callled in extra help. The response Well what do you want me to do about it? We did not want a gift card because we will never be back. The 2 hour ordeal could have been handled graciously, but was treated with complete disrespect...

We had an absolutely wonderful experience at Fair Winds!! From start to finish, everything was perfect. The food was nothing short of amazing! Every dish was full of flavor, beautifully presented, and prepared with such care. The service was fantastic!! The staff went above and beyond to make us feel welcome and taken care of. The atmosphere was just as impressive! Over looking the golf course, it was elegant, warm, and inviting, making it the perfect setting for a special evening or a simple night out with the family. An added bonus, the live music created such a charming and relaxing vibe, giving an extra touch of magic to the night. If you’re looking for a place that truly has it all delicious food, attentive service, a beautiful environment, and live entertainment, Fair Winds in Bluffton is the spot. We can’t...