Dairy Queen Grill & Chill — Restaurant in Hoisington

So this review/complaint. Is about manager Monica. And to the owners. Did you know your employees smoke right behind the order board. And do you know because of that. I couldn't use the DT. Even though I am disabled and hurting. So I went inside. Asked for the manager. Guess who that was. The person smoking behind where you order. Not caring that people have to inhale her cigarette smoke while ordering. Well, they went and got her. Unfortunately, the smoker was the problem. That was the manager. So I know she could have cared less. But I told her anyway that you shouldn't smoke behind where we have to order. Her response. "Well, we always smoke there." To which I replied. I have sarcoidosis lymphatic of the lungs. Cigarette smoke cause me to have an asthma like attack. Her response was to shrug her shoulders like she could care less. With her nasty attitude! It's completely unacceptable! And the farthest thing from customer service and manger duty I have come across in a long, long time! So please. Stop smoking where we have to order thru the drive thru. Just because you smoke. Doesn't mean the rest of us. Have to endure your very unhealthy smoke. And one more thing. Kansas has a clean air act. Which Monica was violating. And it is a 100 dollar fine the first time. So maybe your manager needs some retraining. Thanks, Monica, for a...

Took my children here for lunch today. The young girl they had working the register was so unbelievably rude and nasty. If I were her boss, I would tell her to take her things and go home. Sorry if I am an inconvenience because my family and I thought DQ sounded really good and we want to actually order something! We aren't even from Hoisington. I could explain how our visit went in full detail, but the important thing to note here is that the girl in the front needs to work in something other than a customer service job. I am sad to say this store may have lost my family for future meals/treats.

On a side note, some customers at a table near me had received part of their order by a male, brown haired worker. He was so kind and courteous, spoke very politely. It made me personally feel a little better about the other woman being such a jerk. At least they...

I had went through the drive thru to order a kids meal for my kid, I asked for the kids meal hamburger with only ketchup and pickle. I proceeded to order my meal, when she read it back to me she read it back as a cheeseburger with everything on it. I said no it was supposed to be a hamburger with ket and pickle she rudely interrupted me and said it's at the window. I pulled to the window and I asked her again about it and she said I rang it in regular I said that's not what he wanted. They didn't even correct his order. We also did not receive his chocolate milk with the meal so he went inside to get it. There was 2 lady employees that were arguing with my 10 year old kid saying no you ordered a pop, he said no my mom asked for the chocolate milk. They kept arguing with him about it. It was very rude and disrespectful for adults to argue...