Buffalo Wild Wings — Restaurant in Hoover

Oh my gosh! I am appalled by the service I received tonight. Let’s talk about it.

My family and I are in Birmingham for the James Fortune and FIYA Convert and decided to grab something to eat after. Buffalo Wild Wings was close and who doesn’t enjoy a good wing.

Upon arriving, we advised the hostess we had a party of 5 and inquired as to how long of a wait it would be. The hostess advised there wouldn’t be a wait, however, the waiter who’s section she would be sitting us in had ran to his car and asked us to give her a few minutes. 13 minutes later, we went back to the hostess stand and there was a new lady there. We advised her we were waiting and asked if the waiter we were advised of had returned. To my dismay, the new hostess said that “he was in the bathroom” and we would be able to be seated shortly… By this time, we had been waiting about 20 minutes and multiple parties had come in after us and been seated. Finally at minute 23 of “no waiting” we were seated.

The waiter came to our table and introduced himself as Cameron. Cameron was very pleasant and greeted us with a smile. He immediately took our drink order and gave us time to review the menu… Once he returned with our drinks, we placed our orders for food and my brother ordered a strawberry lemonade.

Ok. At this point it was time to throw the night away. The appetizer of Fried Pickles came out BEFORE the strawberry lemonade did. Furthermore, our server was seen near the kitchen engaged in conversation with staff as we awaited the strawberry lemonade. Finally after 8 minutes, my sister got up and went over to where he was and inquired about the strawberry lemonade. Once she inquired Cameron brought the drink to the table within 2 minutes. Who knew it took 10 minutes and 1 reminder to make a strawberry lemonade… To add insult to injury the restaurant wasn’t the cleanest. Empty tables were left uncleared for long periods of time which really was a detracting visual.

The food didn’t take too long and I was happy as I was ready to eat. I ordered the BACON SMASHED HATCH CHILE BURGER. The burger consisted of: DOUBLE PATTY / HAND-SMASHED AND SEARED WITH BACON / AMERICAN CHEESE / YOUNG GUNS HATCH CHILE PEPPERS / GRILLED ONIONS / PICKLED HOT PEPPERS / HATCH CHILE AIOLI / CHALLAH BUN / and a side of NATURAL-CUT FRENCH FRIES.

Oh! My! Gosh! The Burger was Amazinggggggggggggg. I mean absolutely AMAZING. The marriage of the burger, bacon, chile peppers, and grilled onions absolutely made my soul melt. This burger hit different. I have NEVER in all my years had a burger that executed a level of spice that was so perfect it elevated the natural goodness of a burger. Furthermore, the smashed patty was perfectly seasoned and enhanced by the hatch chile aioli.

For the record, I have no idea what hatch chile aioli is but it truly is a perfect marriage to a good burger.

Overall my experience at this location was not one of total enjoyment. As such, I have to break down my rating:

Service - 3/10 Cleanliness - 4/10 Ambiance - 8/10 (traditional sports bar vibe) Food - 10/10

If in the area and in the mood for some wings or a burger, do yourself a favor and place your order online so you can pick...

ABSOLUTELY HORRIFYING EXPERIENCE WITH "TYLER" 6:40PM, Sunday, November 28, 2021.

My wife and I attempted to place a take-out order. She tried 3 times, and was placed on hold without notification or permission ALL THREE TIMES!!! When Tyler came back from holding, it wasn't Tyler anymore, and each time, the male who answered promptly hung up on my wife when she asked what was available, because 100% of the 4 items we tried to order online was "unavailable". He also refused to give his name. Whoever was answering takeout besides Tyler is responsible for this.

On the 4th attempt, I called, and was placed on hold by Tyler without permission or request, and also hung up on. After this,I was ready to pay Tyler a visit, but instead called again and asked for a manager. I spoke with Pearson, who promptly and helpfully took my order without hesitation. Well done, Pearson. I'm adding a star for Pearson's prompt, apologetic, and helpful attitude. He was also kind enough to tell me that they weren't as busy as I thought, and Tyler had no excuse for his behavior, and admitted that Tyler "told (him) a different story" about our interactions.

Tyler, you nearly got your owner's business adversely affected by JCDPH. If you are working here a week from now, I strongly recommend you treat every customer with respect for the rest of your life. You never know who you are hanging up on.

P.S. - Please don't further insult me with, "Hey there, go to another website and do our job for us". Fix it. That's how...

I have been going here since this location first opened up, this place changed a lot after so many years, the food I gotten today was a lot skimpy the back girl waitress Ashley at the Hoover Location does not listen, she was in like La La land the whole time, I specifically asked her to get me a basket of fries and she brought me a regular fry. Not sure if she knows the difference in a basket of fries or a regular batch. I ordered 15 boneless and it tasted like it was old I said something to her and the whole time she repeated herself 5 times like a broken record is there a problem, suddenly I just had enough of her asking me this so I just old her forget it, she kept on giving me that ugly look the whole time and even when I asked for a refill she given me a hard time, as if she did not wanted to serve me, that look she gave me is as if she had some sort of problem towards me. For the price I paid, this, was not worth the price and the service was extremely poor, I was not full and still hungry and wanted to order something else she just goes and bring me the check without asking me if there was anything else I wanted So I paid and just left. So Buffalo Wild Wings needs to change big time as in better service and they need to give people what they pay for not being skimpy on the food. The quality of the wings is not the same as it was several years ago and probably will be avoiding this place for a good while. This place used to stay packed all the time when...