Baskin-Robbins — Restaurant in Hopkinsville

I am so disappointed and appalled at the sad Father's Day cake I received on Saturday. I cannot believe that the toolbox was broken, the tools on the cake were broken in half and the writing was not even centered on the cake. They called me and asked to use red icing on Saturday morning because they were out of blue. The icing bled all over the cake and by 6 p.m. the night before Father's Day (my scheduled pick up time) I was pretty much out of options despite the fact I pre-ordered and prepaid for this cake on Thursday. I purchased a Father's Day grill cake in the past for Father's Day and it came out amazing (Baskin Robbins Ft. Campbell Blvd in Clarksville) so I had no reason to expect they would hand me something that looked like a toddler had decorated. I was celebrating two very special men today and this was supposed to be their dessert. The cake I paid for and the cake I received are two totally different things. I would very much appreciate it if someone...

Ordered a Polar Pizza, then called day of to see if it was ready. I was told over the phone that it would be put in a bag in the cooler, to just come in and grab it. So I did. Grabbed the bag, took it out of the cooler, took it to a table to open up and inspect it. Then closed it up. The employees were present the entire time, talking and joking behind the counter. It’s not like a was a ninja, I was very obvious with my actions. Made it to my truck to put the pizza in when an employee bursts out the door and shouts at me, like I just robbed the place. I was chastised for not letting anyone know. I took a few deep breaths, thought about my life choices, and decided to just leave it be and drive away. Congrats on ensuring I will never visit this...

Ugh, As a treat we drove out of our way to buy two large original cappuccino blasts. The stickers on each cup reads original CB. Surprise! Both blasts were made wrong. We were given two caramel blasts instead of original. We only like the original cappuccino blast. As an added bonus, I absolutely hate caramel. The taste of caramel makes me gag. There is nothing quite like the overwhelming feeling of disappointment a person gets from driving completely out of their way, wasting time and gas, to spend hard earned money on an overpriced drink that goes straight in the trash after only one nauseating sip. Thanks...