El Dorado Mexican Restaurant — Restaurant in Houston

I came a little before 2 pm and got a Rio Grande lunch special thah comes with "Chalupa Deluxe, Chile Con Queso, Red Fajita Enchilada, Cheese Enchilada, Rice & Beans". A minute after ordering I was brought chips and salsa and my beverage, which is always a warm welcome. The chips and salsa were a little watery on top and their flavor was not very strong, but it's alright since they are free. A few chips and salsa in and I was not expecting my first order's item to be brought out 3 minutes later. A plate with a single bowl chip covered in nacho cheese sat next to a mountain of letuce with another bowl chip buried underneath with some ground beef. I was puzzled as to how to eat this monstrosity of mostly lettuce. The little bit of ground beef that was on top of one of the chips had the same consistancy and flavor as Taco Bells ground beef. It took me maybe 3 minutes to figure out how to eat and then eat this plate in total. And then not 5 minutes later I was brought my second platter with the enchiladas and rice and beans. It was at this moment I suspected the worst from the alarming speed that the food was coming out and decided to start taking pictures of the food. I asked my waiter what happened to my chile con queso and he told me It was part of the first bowl!. The single chip bowl with a little nacho cheese on top was the lunch special's version of chile con queso, theyre "chile and queso chip". For two dollars extra I could have an actual cup of chile and queso which I ordered to try. Time to try the enchiladas. First thing I was unpleasently meet with was a schorching hot plate!. The actual enchiladas reminded me of my high school enchiladas; being smoothered in cheap nacho cheese and I suspect microwaved. The only upside is the beef in the beef enchilada, the other enchilada is cheese only, was suprisingly good and the rice and beans were ok. My waiter then asks me if there is anything else I want. I remeber the special mentioned a chalupa, which at this point I can't wait to try as im not satisfied. I tell him I haven't received it yet, to which he tells me It was part of the first dish as well! The bowl chip covered in a little bit of low grade beef, a little bit of nacho cheese, and a half lettuce head of shreded lettuce was my enchilada! I couldn't believe it. He told me you were expecting something else huh? Yeah no #**#. Deceptive menu items and low grade food aplenty here. 10.50 for my meal was way too much and I swear this restraunt could be in an episode of kitchen nightmares where the food is microwaved and frozen. Also the chile and cheese I paid 2 dollars extra for was just a bowl of cheap tasting nacho cheese that covers all the food anyways. Plese white people don't come here and think this is mexican food, this is taco bell mexican restraunt. Y para mi gente mexicana no se porque le dan a este restraunte buenos reseñas si saben lo que buena comida mexicana deberia ser. I wish I had taken a picture of my "chile con queso" and "Chalupa Deluxe" so I could show yall what a joke they were and how deceptive their "versions" of the...

Usually, this restaurant has been a place I truly enjoy. But today it turned into the worst experience I’ve ever had anywhere. We went in to celebrate my dad’s birthday, something very special to us, and what happened was beyond humiliating and deeply upsetting. Because they were busy, we decided we’d just enjoy our lunch and leave, skipping the birthday song. I had already told one of the waiters it was my dad’s birthday, but as we were getting ready to go, the man in the photo told us, “Hold on, we’re going to sing, don’t leave.” I thought that was thoughtful, and I said how nice it was. Then he came over with a plate of nothing but whipped cream and a cherry. I assumed it was just symbolic, like a stand-in for cake. But as they sang, this man suddenly smeared the cream into my dad’s face. At first, when he dabbed a little on his nose, I thought maybe it was meant to be playful, but then it escalated. He kept smearing more and more all over my dad’s face, even putting the cherry on his nose like a clown. My poor dad sat there completely horrified, and I was frozen in shock, unable to process what was happening. We left immediately, but the image of my dad’s face, covered in cream, humiliated in front of everyone, just kept replaying in my mind. What should have been a happy, loving memory of celebrating his birthday is now forever ruined by an act of thoughtless, unprofessional disrespect. This restaurant used to be one of my absolute favorites, but now it will only bring back awful memories. I will never return. The staff must be trained to understand boundaries, this kind of behavior is not playful, it’s humiliating. What happened was unacceptable, and it broke my...

Okay, okay. The food was sloppy, the presentation was sloppy. Food came out 2 minutes after ordering. Like if it were quality food, they would take a little longer, no? This is not authentic Mexican food. Im myself from San Luis Potosi, Mexico. Born and raised. Typical Americanized tex-mex. Low grade food. The service was quick, they did what they were supposed to do, but they did the very minimum. Its a plus they speak Spanish, but they were mostly distracted watching the television. Im sorry but everyone who says this is authentic Mexican food, it is not. You're not a true Mexican, you've been Americanized. The "enchilada" was a fried tortilla filled with chicken seasoned with salt and pepper, topped with the same queso you get for the chips. The taco was simple salt and pepper fajita wrapped in a tortilla. Thats it. No lime, no cilantro, no onions. Just the meat and the tortilla. Don't even get me started with the chalupa. Typical American ground meat. The tostada was served to me upside down. They grabbed a handful of lettuce and threw it on the plate. It was 70% lettuce, actually. Might as well order a lechuga tostada. If you're looking for real Mexican food, one that has quality food, dont come here. Its sloppy. Low...