Pizza Hut — Restaurant in Houston

Well- I understand that Pizza Hut is not exactly a place that one expects an amazing experience. You’re hungry and you want to feed your face, but there are slight transactional expectations in the customer food service relationship. We ordered our pizza at 6:45, and after waiting for about 25 minutes for the Pizza Hut that is one and a half miles away from our house to show up the driver passed our house and then turned around and came back. OK fair enough his eyes aren’t great and he can’t see very well, but again, you might want to have some minimum requirements for your drivers. But then he proceeded to give us our food, including a package of wings that had a gigantic dent in the box and then realized oh I forgot your drinks. I’ll go back and get them so you guessed it fast-forward to 25 minutes later when he has not come back yet, we called to check in on this. Again, things happen I understand but Again there are simple expectations you ordered delivery food it should show up and the people working there couldn’t even be bothered to give us an apology. They just kept saying he’s on his way. He’s on his way well Way somewhere since he’s not sitting there in the restaurant with you, but where exactly is he going? What tour of Kingwood is catching his fancy? Is he unable to drive more than 5 miles? You would think that a restaurant would have a policy that if they made a colossal screwup on a customers order that they would have something in place I don’t know maybe offer them another 2-liter-UPDATE- OK, our prince charming finally did show up after a 35 minute wait and we got an extra soda so I give him credit for that because I believe that was his doing because nobody at Pizza Hut seemed to care about it so everything I said still stands your managers in your people who answer the phone suck and you should really think about hiring people there that don’t suck. It’s probably a matter of money and you’re getting the best you can afford so maybe think about paying people a little better so you can get people who can actually...

Jan 26 delivery was awful experience, I ordered for my family and one pizza came so full of spices on top no one will eat it, I called the store and they told me there was nothing they’d do. I looked at my order again and filled out to order my same order again and it shows in extra instructions no spices on top please.. so not only were spices on it they put so much it’s awful! I tried to shake them and scrape them off and it’s a mess. So the New York pizza that I used special budget for to feed my 3 sons is worthless and the store doesn’t care, the young man I spoke with was relaying what I said to the manager and was told nothing we will do about it !! Well our weekly splurge on Pizza Hut is over!!! Mac and cheese and hotdogs it is and you all break my heart!! No joke!!! I’ve never had for any reason a Pizza Hut not fix a problem!! Insane , sadly I’m changing my 5 star to one and Kingwood, please don’t spend your...

The pizza was made on time and it was nice and hot. However the amount of Jalapenos were not enough. We got a slice of jalapeno on each slice of Pizza. I have ordered from this location previously and never had an issue. The wings were a bit crispy which leads me to believe that they were sitting in the holding cabinet for too long before being reheated. The young lady who took care of me was friendly. It is my understanding that there is a change of ownership, the new owner might want to think different way to reduce costs instead compromising the amount of ingredients. I am in restaurant business and I am very aware of the high cost of food that we are currently experiencing. I would rather pay an additional dollar for the right amount...