Starbucks — Restaurant in Houston

I've been to this Starbucks twice and have experienced very rude services, the second time resulting in me forfeiting my purchase and leaving. The first time I was there the barista couldn't seem to wrap his mind around me wanting only an espresso and continued to ask what I wanted in it (i.e. hot water, syrup, milk) and despite me telling him I wanted JUST espresso, knowing it was only a small amount, he still gave me an Americano... pissed me off but let it go. Gave them a second chance, this time no one greeted me or asked what I would like, instead I was just given a sour stare from the older lady making the drinks until I started ordering- a white mocha and a caramel macchito with almond milk. I told the younger lady cashier I had a coupon for the macchiato and she proceeded to enter my discount into the system as the old lady made the drinks. When the older lady found out the cashier was giving me a discount she stepped in and said "We don't do that here." I asked her "Where does it say that?" Wondering why and how do I tell whether a store does or does not accept coupons. She told me "Any regular Starbucks will." I'm standing there thinking "Are you not wearing a regular Starbucks uniform, lady? Do you not sell everything that a 'regular' Starbucks does? Why are YOU even talking to me when you are clearly not the cashier who is handeling my transaction, when before you started speaking, my transaction was all but paid for?" So I held it together really wanting to get snippy with that bitter lady who I feel was profiling me from the time I walked up, and said "Fine, that's okay." The older woman (who was making both drinks this whole time) said "But you still want these drinks though, right?" I said "Of course not, I will go to a 'regular' Starbucks."

So my whole point is I find it very stupid that not only did I not get my drinks or my discount, but the drinks were made and thrown straight in the trash! It isnt posted anywhere on display for customers that they don't accept coupons. It is irresponsible of a company like Starbucks to not want to let go of a $2.50 discount and instead would rather dump the entire two drinks that they would have made a $7.87 profit from.. All because some lady was in a pissy mood this morning. It is a silly shame and I won't be going back.

Not to mention if you are in the SERVICE INDUSTRY and 2 people working behind a counter can't do something as simple as say "Hello, good morning, what can I get you today? Etc." Then they should not be employed. Talk about...

Yeah, this Starbucks put the final nail in the coffin for me for Starbucks all together. I'm done. Over $3.00 for a regular cup of coffee that tastes like burnt popcorn to me...no thanks. The cashier was just as rude as can be. She walks up to the counter and says 'yeah'... that's it. Who does that? I was still friendly back to her and said 'good morning. May I have a large pike place with room for cream, please?' she just pour my coffee, hands it to me, and tells me the total. That's it. No thank you, smile, nothing. RUDE! I'm not spending my money at Starbucks again. I would much rather support a local coffee shop that serves a good cup of coffee and treats it's paying customers with an ounce of decency.

On a side note, it's really annoying that the cream and sugar isn't out for customers to access so I don't have to ask the rude...

Tina with the horrible looking dreadlocks has horrible customer service and a nasty attitude!! All I asked was for my drink to be shaken cause the expresso was sitting at the bottom of my drink and she snapped saying “this is what the drink is called, that’s how it comes” i said ok well i always ask to get it shaken and it’s normally no problem and she snatched my drink placing her hands all over the mouthpiece and aggressively mixed my drink. She was even snappy at the beginning of my transaction no hello, good morning nothing!! She needs to find a job where she doesn’t deal with people. I won’t be back to this location...