Popeyes Louisiana Kitchen — Restaurant in Houston

Wanting a quick meal while traveling to visit a sick relative in the area. We decided to order food using our Popeyes app. Worst decision I made that day. Upon arrival and went inside to pick up the order. we observed a young Lady and her mother yelling at the manager on duty (Tim) demanding more free items. Tim proceeded to prepare the food in the back, eventually he walked to the front counter with their food.

There was another Lady in front of us who started asking for free food. Stating since Tim had given the previous customer free food, she wanted hers free as well. The cashier at the register stated I just work here. The second customer didn't get any free items.

Finally it's our turn to collect our food. I asked the cashier if the chicken and fries were fresh. The cashier immediately said, " I'm going to the bathroom. Tim you deal with them". The cashier then returned and asked Tim for toilet paper which was in the food prep area. Cashier then declared how filthy the bathrooms were.

Tim started to prepare our food, upon receiving it, I immediately checked for accuracy. The first thing I noticed that was missing was the apple pie. Tim stressed there's not an apple pie on my receipt and tried to charge me for it again. I provided proof that I ordered and paid for the pie using the app. He then went to the garage can and dug out the ticket and receipt. After that he says oh I see it now. He placed a pie in the bag. Then I informed him of the 2 missing side items, and chicken pieces. Tim then declared that if we don't want the food cancel the order. Tim provided the missing items but after being very rude. When we left we realized the chicken was cold. I called the store location only to be told by Tim that he can take the food back but not issues a refund. I was livid, and ate somewhere else. The entire experience was...

I don’t know what needs to happen at this location, but a change definitely needs to happen. It’s like no one cares that they work there. There is never a sense of urgency to get orders out. There is so much wrong with this location it’s really not humorous at all.

They are not friendly, they do not greet you, they treat you like a burden and hindrance to whatever they would RATHER be doing in the moment. These are the type of people that would do something to your food if you aired a grievance. And if they aren’t well that’s definitely the IMPRESSION they give!

I’ve tried to put in an order online and STILL had to wait 10+ minutes for just 6 wings.

I’ve gotten my order wrong TWICE in a row. It’s like they just give you whatever THEY want you to have. I started to come up there the second time they got it wrong, but honestly, what is the point? They show everyday that they don’t care. Everyone is slow and miserable. The chicken itself is hit or miss. Sometimes it’s fresh sometimes it’s not. I drive the city bus and I don’t have time to come back up there after they get my order wrong. I know this location is in the hood, but that doesn’t mean that EVERY worker there has to fit the stereotype of what someone would look like and act like at a location in that area. If it gotta be like that then just...

The ghetto ordered and 8 pc mild chicken and a white meat chicken dinner after sitting in the ghetto next to decrepit wall perfect spot to be held up has to be the most unsafe Popeyes on the planet I received a spicy dark meat not a leg and thigh but 2 legs and a biscuit and 8 pieces of spicy chicken tenders the smallest chicken tenders I've ever gotten at a Popeyes macaroni and cheese instead of ordered mash potatoes A cold overcooked chicken sandwichand cold friies . Took back immediately and waited to be held up a second time on way to California to at ghetto Popeyes back closed wall for 45 more minutes instead of getting my 8 piece fried chicken I got cold putrid nasty 4 chicken tenders scared to eat i threw it away t no telling what they do to paying customers bring back wrong orders heard manager at drive thru call me racial name wanting something for nothing and again another macaroni cheese no Fried chicken no mash potatoes never got our soda spent almost 50 dollars obviously I wasn't trying to get anything for nothing I just Wanted what I ordered !!!!!! Don't worry this racial name won't be stopping at the ghettpoyees ever again enjoy your ghettpoyes nasty dirty rude walking salmonella...