Starbucks Coffee Company — Restaurant in Houston

I asked for a venti cup of ice with three scoops of matcha at this location since I am working from home today. I usually get this at the starbucks location at my job & combine it with a protein milk to hit my protein goals. It costs about $3 since they charge $1 per scoop of matcha. The lady then tells me she is going to have to charge me for the full price of a latte even though I am not getting a full latte?? What sense does that make? None! I just left because that’s ridiculous & makes no sense. Like be for real. It’s not like I am asking for it for free. I am simply asking to get what I am paying for. Not to be overcharged under the guise of “that’s not a...

This was my first visit at this location via drive thru. The guy who took our order was nice and very good at multitasking but he wasn’t too attentive. I had to ask multiple times for a straw. I’m not sure if they were understaffed but he was working the drive through, taking orders and doing something else (not sure what the 3rd thing was). Also, they didn’t put a sticker on my cup like other locations but maybe it’s because they are new. Next time I will go inside and hopefully have a...

I ordered online then I get there and they tell me I must be wrong. I check my order and it’s right. So I get attitude and they make the wrong order then the second person gives me more attitude. They make the order again and as they hand it over the entire drink spills on me and the person closes the drive thru window not wanting to help me with napkins! This is A first at this location because it’s my prime location. I swear I will get to corporate if I have to. This was beyond...