Dairy Queen Grill & Chill — Restaurant in Hudson

Hello brand new refurbished DQ. You spent all winter getting the new building set up and no time at all figuring out how to run a simple Ice Cream business.

One star is as low as I can go, but this is the worst experience so far. We order 2 shakes and 1 Swirl Ice cream with cherry dip. So we get number 11 to put on the table to have our Ice Cream delivered and go outside and wait. After 20 minutes we go in to ask "where is our ice cream?" Of course the first thing they ask us is, where is your receipt. Well you never gave me one. Thank god I used a Credit Card. So the DQ kids tell us "we threw it away, we walked around the seating area but couldn't find you." Well you came outside, shouted for number 10, I guess that's as high as anyone can count. No one stuck their head out the door to say "number 11".

But anyway we tell them AGAIN our order, 2 shakes and 1 Swirl Ice cream with cherry dip. We go back outside and wait. So out comes Shake 1, (and they are sorry) and out comes shake 2 (and they are sorry again). Finally after 5 minutes, I timed it, comes the Swirl cone with cherry dip. Now I am sorry. I take a bite and the cherry is fine, but where did the swirl go? Yes, vanilla only. After 25 minutes you can't deliver a simple swirl cone with cherry dip?

So we go back inside and just ask for a refund. The manager comes out and starts ARGUING with us because we don't have a receipt. He's blaming us for not having a receipt that the cashier never gave us and saying it's our fault this is all messed up. Again thank god for the Credit card. I know the customer isn't "always right" but your employee's are the ones who told us they threw out the product we paid for, and then screwed it up the second time. Please don't blame me.

So finally he goes back inside and comes out with my 3 dollars for the cone they couldn't seem to get right after 25 minutes. He tells me "I can get you a free cone". At this point I'm not really in the mood for Ice Cream, and honestly if you were really interested you should have come out with it in your hand along with the $3.

Really DQ. Don't train your employee's and Managers to say "we're really busy" and "We're still working things out we just re-opened". The old DQ in the same location for 25 years and didn't have this much trouble making a cone! Or maybe since this is outside your menu experience you just couldn't deliver.

Please don't go into...

Had the worst experience ive ever had at any fast food chain. Sadly it was at my favorite location. While distracted I made a mistake ordering my meal. And accidently ordered a chicken strip sandwich rather than a chicken strip basket. When i arrived at the location and got to the front counter I told them my order. After waiting a while I got handed a bag with a sandwich in it. I admitted I may have made a mistake and I was hoping to get assistance with just swapping my order. After the associate thought for a second. She came up with the price difference in her head of $5 flat. She needed this $5 to swap my order. After reminding the employee that im a frequent customer and dont think that is right. I asked to see a manager before they lost a customer over bad service.

The manager approached me with a much poorer attitude than the original associate. Demanding I pay the made up $5 difference before giving me the food I actually wanted.

After the manager raised her voice and turned her head to talk at me. But away from me. I knew it was just a sign of disrespect and complete lack of motivation to please a very good customer of the store.

After being Talked at by these two employees demanding I pay them more money. I told them to cancel the order. In anger I dropped the spoon in my hand on the counter in turn the spoon bounced in hit the floor. As the manager looked up at me she then screamed I assaulted her. Which she quickly understood was an over react mental. By the looks she was getting from bystanders.

As an operations manager who very highly recognizes local manchester DQ location as a well oiled machine. This location falls short of even being a pleasant experience.

The management team needs to be evaluated and retrained, or ultimately rehired. Managers are on location to present the best customer service experience possible, and to DE-escalate any arrising concerns with the businesses best interest in mind. Not side with bad attitude employees, ruining your customer base.

Order placed at 17:00 sharp on sunday June 1st. Order # 35667471980363786

To close off. The order difference between what I wanted. And what I accidently ordered. Turned out to be $.10 Ten whole pennies. That's 50x...

I was just in the mood for soft serve. I normally would go to McDonald's, but their machine is not always working. It occurred to me that I hadn't been to a Dairy Queen in ages, so I googled to find one near me. 10 miles to the nearest one seemed worth it. In line at the drive thru, I was surprised at how busy it was at nearly 10:00 pm. I pulled up to the huge menu board, and because I hadn't been there before, began to peruse my choices. The voice from the speaker asking if they could help me sounded friendly until I needed more time. They waited a moment and asked again for my order, but this time less friendly and more impatient. The pressure to choose something was palpable. Now I am panicked to find something. My son was making his choices slowly and I felt compelled to rush him. I stopped trying to decide what I really wanted and fell back to the first thing I saw, which was the value combination. I pulled away from the pressure board and waited in the line of three to four cars. We got our food and enjoyed it. It was fresh and delicious. We ate in the parking lot near an area with picnic tables. I was thinking how nice it would be during the day to sit outside. If it hadn't been for the unpleasant experience of ordering, this would have been perfect. I am not so sure I will drive the 10 miles again...