Puppies On The Run Inc — Local services in Hudson

Honest review I purchased my dog Sonny on 5/5/25, a male golden retriever. Staff on site were friendly and willing to take the time to answer questions. When I took Sonny home I immediately noticed soft-loose and pale colored stool. Thankfully I had a vet appointment set up two days later to get him established. A fecal float test done at that time indicated round worm and Giardia. I called puppies on the run 5/9/25 to make aware/make the families of other puppies aware- which they agreed to do. Unfortunately in my dogs case, he is having a hard time shaking the Giardia and is now on his third round of medication (despite all other efforts i.e disinfecting, bathing, probiotics, relocating his toileting areas, you name it). Since Giardia has an incubation period of 5-14 days, and his symptoms were present within hours of taking him home, the timeline indicates he contracted this prior to bringing him home. I do understand he is a puppy and this is a common enough parasite, albeit a pesky one to get rid of. So, I reached out to puppies on the run again and asked for compensation for related vet bills (since this is considered a preexisting condition, it is not covered by his insurance). This is when I was directed to Selena and had a less than ideal interaction. I was met truthfully with condescension and resistance. We had multiple email exchanges where she stated no responsibility and that my dog had only solid stool while in their care. I provided vet records and asked her in exchange for any records related to his stool- which she could not provide. She asserted the real culprit is my vet stating “had your vet been as proactive in retesting as they were with the initial over-vaccinations, you might have been able to prevent this situation from escalating”. For context Sonny was retested between 2-3 weeks after each round of medication, which is the recommended standard. She also inferred my request was not valid as “parasite treatment is usually not costly” and is usually easy to get rid of in one shot. Both I have found to be untrue. It’s also worth noting she would not confirm they notified any other families of the puppies there, so if you purchased around early May just be aware. I do see a post here updated around the time I brought Sonny home where a puppy had the same issue- which I brought up to Selena but it was not addressed. My position is that I assume responsibility for my dog and any medical issues that may arise while he is in my care. I understand that this is an easily contractible parasite but it certainly has been difficult to get rid of. I also understand that puppies on the run wouldn’t have intentionally caused this, but the fact remains he had it while in their care, and was sold to me while clearly having symptoms. I was hoping puppies on the run would stand by the health of their animals, and take the steps to help a new puppy owner. Just my thoughts on a frustrating situation and interaction with Selena.

Update 7/19- just saw this response from Selena. I think her answer details exactly what you can expect when dealing with her. Please do yourself a favor and read all the reviews to get a sense of how she treats her paying customers, I certainly wish I did. After I approached her via email of my issue and was repeatedly shut down, I decided to leave a review. Truthful and honest of my experience, no false information provided. Happy to provide current vet bills to you as well. Curious though you say I exaggerated the cost, as you mention no record of this and it was not detailed in my review...

Be Cautious

On April 2nd 2021, my mother and I purchased a Golden Retriever puppy from Puppies on the Run. We named him Biscuit and he was a beautiful red coated Golden. As Biscuit began to grow we noticed how different his personality and physique was from our past Golden we had just lost. Biscuit grew to become 65 pounds at his heaviest.

When we got Biscuit we were informed that he was treated for kennel cough, and worms. He was cleared to go when we picked him up. The information on the breeder where he came from was limited and there was no way to contact him besides sending a letter. At the time I noticed that there A LOT of red Golden Retrievers coming in. This store does not ethically source their puppies and health is not a priority.

When he turned one years old the health problems started. Biscuit started getting sick on the food he had been on since we got him that was recommended by Puppies on the Run. Biscuit was unable to keep anything down and was vomiting and losing weight drastically. We were so stressed as the vet did multiple tests to determine whether Biscuit was allergic to something in his food or environment. Biscuit was put on anti-nausea medication and was prescribed special food for sensitive skin and stomach. The medication helped for a while and Biscuit began gaining some of the weight he had lost. Eventually, he lost appetite to eat his specialized food and we were feeding him rice and chicken alongside his medication. Biscuit got down to 50 pounds at his lowest and time was becoming crucial to his life. The vets were unable to figure out what was medically wrong with Biscuit. All his tests and screenings came back negative and all they could tell us was that he was possibly still having some allergic reaction. We lost Biscuit on December 1st, 2022, he wasn’t even two years old yet. We were devastated not knowing what was wrong with him after spending thousands of dollars trying to figure it out. He passed away in his sleep and we found him early in the morning. It is not normal for dogs to die before the age of five. I believe Biscuit was genetically predisposed to these issues through his poor breeding. I would not recommend getting a puppy from here. The heartache we have felt from losing Biscuit so suddenly and at such a young age has been unbearable. This place should be providing full health screenings of all puppies and their parents to ensure that they don’t sell sick...

Puppies on The Run means the absolute world to me. A little over a year ago I was going through a really hard time in my life. I then stumbled across Puppies on The Run and saw on their website that they were hiring, so I took a quick drive to them and applied! I was so happy that I got the job because ever since I can remember I have loved dogs more than absolutely anything! I honestly cannot describe in words how amazing this place is, I do not say it lightly when I say that this place legitimately saved me during a hard time. The people that work there and especially our boss/owner are the absolute best humans ever. We are all a family here and would do absolutely anything for our pups, for each other, for our business, and the families that have taken home our babies! We all have such a special connection with all the pups and our number 1 priority is always the pups.

I see reviews from people claiming false information. I just ask everyone that before saying this, just ask us. We thrive on transparency of where/who our pups come from. I myself have had long conversations with our breeders and have even traveled to meet them! They are great humans and want the best for their pups. Please ask all the questions you would like to us! Our Boss always says that there is no such thing as stupid questions! So please instead of not being equipped with the right information, do educate yourself on our business. Do not automatically assume things about us when it is super easy to ask us straight up!

I could go on and on for hours about how much this place has done for me and the families that we have helped grow! Whenever you take home any of our pups, you become a part of our family! Almost every week we have one of our pups owners bring them back to say hello and give us an update on how they are doing! I have to say, it’s my favorite part of the job! Getting emails, calls, DMs on instagram giving updates on our babies is such a special feeling. We all develop deep connections with these babies and we will never ever forget each one of them that we have met. So, all in all, if you are thinking of taking home a pup, or even just visiting us, please do and again if you have any questions do not...