One of the worst dining experiences of my life. We walked in and it wasn’t busy. We were promptly seated and about 5 mins later, our waiter came over to greet us. He took our drink order, 2 coffees, 3 sodas. About 10 mins later our drinks arrived and the coffees were stone cold. Not warm but cold as if the coffee had been sitting on the counter, overnight. Another 10 mins goes by and we flag our waiter down and let him know the coffee is cold and could we please have hot replacements. He took our food order and said he’d go get new coffee. Our food order was simple. Penne chicken Alfredo without the parmesan cheese. St. Louis burger with a side of mayo. An Asian salad that had advertised, romaine and cabbage Asian mix with an extra plate for a toddler to pick at.
20 mins go by. Coffees finally arrive. They’re hot. Great! Then, the server comes by and lets us know they’re out of provolone cheese. I let him know cheddar will be fine.
The meals arrive. 55 mins from when we walked in. The penne chicken Alfredo is covered in parm. There’s no side of mayo for the St Louis burger. There is no extra plate and the Asian salad has nearly rotten mandarin oranges, brown iceberg lettuce and the slimiest dressing you’ll ever see.
No offers of refills unless asked, subpar food and terrible service.
Avoid...
Read moreIt seems as if the service here is a common issue reading the other reviews. We started off on the wrong foot when we came in and were told it was a 5-10 minute wait, we put our name on the list and went and sat with our kids in the waiting area near the host stand. Near 20 minutes passed so o went up to talk to the hostess and see where we were on the list, our name had been removed and we were totally forgotten about, even though we were waiting 10 feet away. They were able to seat us and then we had a long wait for someone to come to our table. Finally, a friendly server named Chelsea came by. She apologized and said there was some confusion on which tables each server had. I will go on to say that it seemed like the place was in shambles that day and many issues were happening left and right. I wanted though to acknowledge the friendly service Chelsea gave us even though she was having a terrible terrible day (she even told us she was) She could have been rude and given us bad service but she was very sweet the entire visit and doing her best given the circumstances. As for the food quality, it wasn't great but I also wasn't expecting it to be. I was very very happy with the cocktails though,...
Read moreSave your money and eat somewhere else, ANYWHERE else. We ate here yesterday ( July 12, 2018) and we’re highly disappointed. Our waitress was extremely rude and had an attitude like she couldn’t be bothered. On the menu, it said rolls were included with our lunch items. When we received our food, I didn’t get the rolls but she walked away too quickly for me to mention it. I did not see our waitress for 20 minutes. When I finally saw her walking by, I had to yell “excuse me” and when she came over, I said that rolls were mentioned on the menu but we didn’t receive them. Our drinks were also empty. She said “oh, did you want those?” Then started walking away and I had to get her attention again for our drinks. She looked extremely annoyed at this point, even though she hadn’t checked one us time since we ordered. When the rolls came, she threw the basket on the table and walked away. Didn’t see her again for another 15 minutes until she brought the check. The food was mediocre but I wouldn’t have minded had the service been decent. It really put a damper on our day to encounter such a...
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