McDonald's — Restaurant in Ina

Worst McDonald's service i have EVER received... i will be calling store manager and coorperate office... Cathleen is rude, has no customer service skills, and very short wicked. She started out with, what are you ordering?!?! Like WHAT?! No, good morning, no, how can i help you... uggh. We asked for a second to figure out our order, she waits probably 30 seconds and responded, are YOU GOING TO ORDER... yea..no! Then proceded to roll her eyes, kept slamming the window, worst she kept staring at us as she slammed it and would roll her eyes, i literally thought i was tripping for a minute.....(i asked my fiance a few times, is she rolling her eyes at us!!?? We could not believe she STILL had employment but clearly she ia allowed this type of service continuously..) anywho, we were BAFFLED she had this type of c. Service!!!! We waited almost 20 to 25 minutes for our order- for 2 egg mcmuffins, 4 hash browns..2 oj's.. and didnt receive our jelly we asked for,- with 2 blue shirt managers allowing this.. even after i exited the vehicle and alarmed the manager that had walked outside... so he goes back in and takes her off window and this b*tch, is standing behind him smerking at us and kept rolling her EYES!!! now we are to the female manager coming to the window and im telling her to get her staff and what shes doing and she starts looking disgusted as if we were a disservice to their staff.... they really deserve NO STARS. And she deserved to be checked the way she acted but at least one of us has some type of professionalism... never will visit this mcdonalds again. Esp. Watching her slam jelly in the guest in the lobbies bag as well.. he just looked at her like, omg!!!! They need TO...

Ordered a plain dqp meal plus bacon and ketchup with a coke and McFlurry at kiosk, managing to get my order in ahead of like ten dudes from a work crew or something. Took about ten minutes and I got my food but no drink. Coke is down. Over next ten or fifteen minutes I ask for a different drink, a cup of ice, even just a cup so I can get it on the loves side. Get more or less ignored as the big group crowds around the counter and jabbers at them in broken English while three McDonald’s certified rocket scientists alternate between trying to fix the coke machine and fix the drink orders of this group that ordered after me. So after about half an hour of waiting for my hilariously overpriced ‘fast food,’ I finally get them to just give me a hi-c and go back out to my truck.

....where I discover that instead of a double quarter pounder with bacon and ketchup I’ve got a dried out Big Mac that looks like all the components sat under the warmers half the day before they absolutely slathered it in some disgusting coleslaw-like mixture of Mayo and lettuce bits. Manage to salvage the patties and eat those - the buns are beyond saving, saturated with Mayo, eat my cold unsalted fries, then go for the McFlurry which has mostly melted by this point. Aaaaaand the bottom promptly breaks on the cup dumping all the liquid down my shirt and pants and seat, with enough to overflow onto floor of truck.

So... you know, I guess marginally worse than the usual Truckstop fast food experience. Glad to see they’ve kept jacking up prices while abandoning any notion of quality or service over last...

Ordered a Deluxe Quarter Pounder w/ cheese combo, and a Mcdouble. They were pretty busy, it took about 25 minutes to get my food. Bare in mind, i came here because it was supposed to be fast. I had 1200 miles left to drive. Got out to the van and they had gave me a McChicken instead of the QP W/cheese Deluxe. Reentered the store, dude made me wait in line again. Eventually he gave me the correct sandwich. Only for me to get to the van and realize that they had left off everything that made it a Deluxe. I went back in, he looked pissed, walked over to me. Looked over my receipt for the 5th time and i showed him the burger and explained the problem and he was still lost. He asked what the problem was, i told him it was a Deluxe, with lettuce tomatoes etc. I pulled the sandwich apart, showed him that there were only onions and pickles. And he said what's the problem? I paid for a Deluxe and this ain't it, that's the problem. I had to tell him again that it was missing lettuce and tomatoes. He said what if i put them in a nugget box and give it to you, would that make you happy. Knowing thats probably the best I'm gonna get, i agreed. So i went back to my vehicle and assembled my own burger. Thanks Mcdonalds, best $18 that...