Starbucks — Restaurant in Indio

I’ve got to give a huge shoutout to the Starbucks team at this location. It’s people like Sammie behind the counter who make all the difference. She was personable, engaging, and we had a real conversation while I was ordering my afternoon coffee after a round of golf. That kind of authentic interaction goes a long way in business, especially when I have plenty of options. This is exactly why I keep coming back to places like this.

And I’d be remiss if I didn’t mention Justina, who came up as I was finishing my delicious Iced Brown Sugar Shaken Espresso. Another fantastic conversation, fantastic energy, and just a fantastic human being. People like Sammie and Justina are the Starbucks brand. They don’t just meet the bar, they set it and keep raising it.

I also want to say this….people are so quick to complain these days, but when we receive great service, when the team members engage us (as they should) and show kindness, we often stay silent. So I had to leave this review, not just for me, but for all the unwritten reviews that this location have probably earned time and time again.

This is the Starbucks I visit every year with my family during our Fourth of July trip, and the customer service is usually consistent and top-notch. Hats off to the organization, and a special thank you to Sammie and Justina for making this visit another...

we visited this location while on a family vacation. we ordered four drinks and tipped six dollars. they got all of our drinks wrong, even the simple plain hot tea. for my drink, i had asked for cold foam, but they put whip instead. i told them that i had asked for cold foam, then they called me over to the register to pay $1.25 for the cold foam. yes, they charged for THEIR mistake. im aware that the cold foam costs extra, but if it wasn’t initially charged, just correct the mistake. my dad looked at her and said “i put all my cash in the tip jar,” and i said “i asked for cold foam,” to which she replied “it says whip.” doesn’t matter, that’s not what i asked for. my dad had to pull out his card to pay $1.25. all of the drinks were wrong due to being entered incorrectly; i understand the frustration of having a new person on register-i used to work at starbucks-but never had i nor had i ever been charged for a baristas mistake. correct the error, deliver the beverage, talk to the person at register about typing correctly. im not bothered by inconveniences; this was just baffling. we won’t be going to this...

I go to this Starbucks only because it’s one mile from my house I work from home so I like to get out of house some mornings get a coffee before I start my day but today , I’m done seems to have continuous problems since they opened about a year ago last week it was closed cash registers not working which isn’t the first time in last few months today closed no water it’s been ongoing for months no employees can’t take credit cards or can’t take cash or drive thru only open or store only open lack of products lack of employees it’s a hit or miss every time I go which is 2 to 4 times a week from now on I’m just going to go to the one 3.5 miles away where I haven’t experienced issues I don’t know if it’s poor management or what the problem is but enough is enough .lost my business . I’m pretty sure the owner of this Starbucks also owns sonics Indio which has terrible issues with service as well so the picture is becoming clear , Take the next exit at Jackson there is a Starbucks in winco...