Chick-fil-A — Restaurant in Iowa

I'll admit I love Chik fila, but this visit wasn't the greatest. I'm not from this area either. I ordered a pretty big order for the family I was visiting with. I went to get it and took it to a park about 20 minutes away. I went through the drive thru. Their parking lot certainly is better than the one in my town. Drive thru was odd to me, bringing us down to one lane, basically. That is fine. However, I probably should come to the realization that I just need to take 2 more minutes and check to make sure I have everything. That is just how today is anymore. They forgot 2 sandwiches, which meant 2 family members didn't eat. I couldn't find a way to contact them, and I didn't have cell reception where we were anyway. I went all the way back to get them and also ordered something else because another person joined us. Anyway, I'm not sure if they believed me or not, but I just got an oh, we're sorry. All I ask is just do better, please. It shouldn't be that hard. You weren't that busy. The past 2 years have been awful on drive thru for me. This is the reason I go to chik fila because usually they are better at service. This...

This is at least the second time that we have gone thru the drive thru and have not received all of our order. The tag on the bag is correct but the items in the bag are not all there. It is very upsetting when you get home and all of your order isn't there, BUT we paid for it all. So then I go to the survey and it keeps telling me that I am not filling it out fast enough and kicks me out!!!! Very frustrating!! The food we received was very good and the workers are very nice but they need to make sure people ar getting what...

Never really had a problem here, everything is always fresh and good. Only thing I notice about this particular place is they are a little unorganized behind the counter. Not only did they mess my order up twice but when they “fixed” it they still fixed it wrong lol. I wasn’t complaining though cause they gave me a bunch of stuff I never ordered. So ya coulda just been a bad day but that’s my experience here. Still my fave chicken place even if they mess my order up...