Pollo Regio — Restaurant in Irving

Writing on behalf of husband and I who frequent this location quite often. Everyone of the staff is super friendly. We usually get the 5 tacos and a torta , extra order of fries and med queso ( if you haven't tried fries you're missing out! ) they're like naucho fries but on steroids lol. The only reason I would have done 4stars is bc we asked for guacamole on side yesterday on the bistec torta and was when I noticed we were being charged for guac 🥑 I said we don't want extra just what comes with torta can it please be on side or only on half bc we share and hubby hates 🥑. The really sweet girl said it didn't come with it. So as things have changed I figured this was what happened so we said ok. Hubby tried new sandwich but hard to tell exactly what was in it on pic..we asked and sounded good hubby chose chicken on his and we waited for food which always comes quick and hot 🔥 No surprise same on this order. However my sandwich did come with guac so we paid $2 and hubby was disappointed he couldn't share my torta bc lots guac. Then he saw his sandwich thinking it was chicken cheese and onions but unfortunately it has tons of chips in it ( really disappointing bc he'd had minor oral surgery and chips were not in description from really nice girl at counter. It definitely wasn't his day. Manager stopped by table and asked if we'd give review. I gave 5 stars bc I couldn't read all words on menu but my husband did ask in Spanish about ingredients and I did hear her answer. So to the very sweet girl please learn menu better or ask someone else who knows but smile and kindness makes up for lil mistakes 😁 This is why you got your store 5 ⭐⭐⭐⭐⭐ Never lose the smile and I'll work on reading...

Good afternoon to all. Let me thank God for today that I am blessed to be alive to be able to tell you how my experiences two different places that I go each and every day of my life. It's been a long time since I've been to Pollo Regio it's not that I'm not pleased with this restaurant I am very pleased. At the time I seen one that I went through the drive-thru it was pretty busy so I'll patiently waited I place my order and then I was also satisfied with it. I usually go to the one in Carrollton but since I'm no longer a resident in that neighborhood then I will go to wherever the one that I see. But if I'm in Carrollton I will go by because I enjoy that one as well. What we did is we decided to get us a half order of the chicken that they Grill good that I be shaking my head because it's so good. Is the flavor and also is something that they put on it I guess they marinated. Anyway as we in the car part in also watching a little movies on our telephone we sitting around cozy up what I delicious food that we so deeply enjoying it. Next time that I go through the drive-thru I will get a full order you never know I might get two of them just for the family to enjoy like we did. I guess I can say I was at the right place at the right time and was at the right drive through two. We was very satisfied with the service they have very good customer skills and also the price was satisfied. Thank You For Preparing the meals that y'all do that the taste that we experience the quality is excellent God...

i come here only for one reason: The best grilled chicken in town, hands down. The moment I step into this place, the tantalizing aroma of flavorful spices and perfectly charred chicken hits my senses, making my mouth water in anticipation. There is something truly special about their grilled chicken that sets it apart from anything else I have ever tasted.

The first bite is always a revelation. The juicy, tender meat is infused with a smoky essence that instantly transports me to barbecue heaven. The secret lies in their meticulous marination process, where a blend of herbs, spices, and a secret sauce is carefully massaged into the chicken, allowing the flavors to penetrate and enhance every inch of the meat.

Each succulent piece of chicken is grilled to perfection, with the skin crispy and golden, locking in all the natural juices. The result is a harmony of textures and flavors that dance on my taste buds. It's as if the chicken itself is singing a symphony of deliciousness in my mouth.

The accompaniments are equally impressive. The grilled chicken is served with a medley of fresh, vibrant vegetables that add a delightful crunch and a burst of color to the plate. The side of perfectly seasoned rice complements the chicken flawlessly, creating a balanced and...