Baskin-Robbins — Restaurant in Island Lake

I ordered a banana split and paid $9 for it. I drove up to the window and they asked me to pull forward to wait for them to make it. I waited in the car for about 10 minutes. They finally came out and they handed me a bag, while saying that they did not have any of the correct containers so they made the banana split in a large cup. I look in the bag and it's a mess. All the ingredients are mixed together at the bottom of the cup. They also gave me a short spoon. There's no way that worked. They also gave me 2 scoops of vanilla and 1 scoop of strawberry when I asked for 2 strawberry and 1 vanilla. Very disappointed about this experience. Definitely not worth $9! They should have told us from the start that they didn't have the correct container. I will not be coming back to this...

Just about Every other night, If not every night this Place is closed 1-2 hours early! It is extremely frustrating that They do not shut off their machine for accepting orders when they close early, Because just about every time I go there to pick up a DoorDash.Or uber order, The restaurant is closed or lights are on and No one answers the door or drive thru. The times there is someone there they don't answer for over 5 minutes. This isn't just 1 or 2 times this is on a regular basis!!!! Corporate management needs to do something asap or this place should just cut its losses and shut down if you can't properly run your business or have more than one person closing because they clearly...

5/24/2020 4:30pm I ordered various things in which there were various errors, in my opinion. The banana royale I ordered came with one small slice of banana. I also ordered a scoop in a waffle cone that came with no paper wrapper. If the employee would've at least wrapped a napkin around it to avoid him from touching it, it would be fine. Especially since he wasn't wearing gloves and just handled cash to give me my change. Cake cones I got were stale. Hopefully some training gets...