Subway — Restaurant in Itasca

Went here to pick up a Grubhub order for a customer. They had ordered a lot of sandwiches and cookies. It took them probably 20 to 25 minutes to make the sandwiches. That’s fine. What’s not fine is waiting until you made the sandwiches to then tell the customer. “Oh, we don’t have enough cookies.” Told me it would take about 15 minutes to bake them. I told them it would’ve been smarter and more efficient to just bake the cookies before making the sandwiches so that they had time to Bake and the customer would not be missing out on their cookies. I tried to tell him to bake the cookies and he kept Pausing instead of actually doing it So I ended up dropping the order and I told them to bake the damn cookies so that the customer can get their cookies. Why do you have to overcomplicate things just plan ahead it’s not that difficult and that way you’re not screwing people out of their things you had the cookies all you had to do is bake them instead of wasting my time in their time. I could’ve been out the door when I’m supposed to be out the door. The order was already late as it was and I missed out on $14. I didn’t have to drop the order. I was tired of waiting and if I had stayed a minute longer, I would’ve blown a gasket. I only have so much patience when you do stupid stuff like that and waste people’s time it’s disrespectful I will be avoiding this location from now on. I will not pick up orders from here. I will not place orders here. This is not the first subway that has had this problem get your act together. It’s not that hard. I’ve worked in the food, industry and it has always boggles my mind how anyone could let something so silly happen. It was on the receipt you look at the cookie case see that there’s not enough cookies throw more in the oven. It’s that simple. Yeah it adds an extra minute or two but considering how long it was going to take for me to get information from the customer about what cookies they want which they only wanted those cookies It’s just over complicate everything and create delay that didn’t need to exist. I really hope that this doesn’t happen again it’s just so dumb. I’m sorry if I came off as rude, but to be fair, you ignored me for 12 minutes and then dropped that bomb on me. Then I have to contact the customer to ask them what cookies they want when they already told you what Cookies they wanted and if you had just put them in the oven, they would’ve been...

The real rating is 0. First it started out okay despite only 1 person from being on the floor which cut my lunch break into 10 minutes. But then the online ordering disappeared. I called THREE TIMES and no one answered despite them being open according to their hours. And then today. Today I planned to go again on my lunch break and it was closed even though it should be open. Maybe they are closing down but no sign on their building otherwise said anything. Usually I let live with fast food chains but the lack of updates and no organization irritated me. Their hours stated online arent even correct either! Luckily I have another location close by I can go to. To anyone in the area of Itasca. DONT EVEN BOTHER...

4/7/24 - Ants

This place has ants. I was just about to check out with a sandwich and cookies and noticed several ants on the counter by the cash register. Wasn't a big deal until I started looking elsewhere. I saw lots of ants in the cookie display and a couple ants crawling on the counter around the vegetables. The server was a bit rude as he tried to make it seem as though there weren't ants anywhere else and wanted to get me to make my purchase. It felt like he was trying to make it seem less severe than it really was. Pretty...