Popeyes Louisiana Kitchen — Restaurant in Jackson

This is normally my go to location. I’ve never really had a problem until today. I had a pick up order.. 3 piece dark and a free item from the app. I picked it up in the drive through I admit to not checking it and that was my mistake ( but also, I’ve never personally had an issue ordering from this location) after I drove off I just grabbed a piece out of the box and I did eat it( it was a wing) I wasn’t upset but I also realized the whole box was white meat, and my free item was missing. I turned around and went to explain and show my receipt and ended up getting straight up attitude. I was in no way wanting or trying to argue, so I didn’t. She gave me attitude saying she did this order herself and she knows that the item was there..which it wasn’t. Free item or not, it was still wrong because I originally asked for dark meat. She proceeded to give me two pieces back ( which is cool, like I stated earlier, one piece did get eaten). She went to the back to get the tenders and was talking to someone and said something along the lines of “cause you know I was about to go off” I didn’t appreciate that because 1. My approach was not threatening nor did I give her attitude in return when she clearly had one with me. 2. I had physical proof so honestly what was all of that for? I work in food service so I understand how it can be when it comes to dealing with customers, but knowing how to take accountability is important as well. Again, I absolutely refused to argue back ( not out of fear, it was just honestly shouldn’t have been a big deal). I didn’t get a good look at her, but I assumed she...

I’m not sure what happened here. Bunch of workers cussing and being rude. I’m not even one to complain about much but last night I almost crashed out in here. Ordered online and waited which is cool. Waited almost 20 minutes more and was missing the 5 biscuits on the order. I’m feeding my family so they wanted them and it’s what I paid for. I go back in real calm not tripping and say oh that order I had was missing the 5 biscuits. The girl at the counter yelled it out and all of the workers started laughing. One of em said that’s not funny…all the time I’m wondering no really what’s funny? It’s not funny yall taking ya precious time and messing up orders. And wtf? I almost jumped out of character real bad and matched the energy, but the grown up in me calmed down. Seemed like a bunch of immature people working that shift around 6 ish last night. This was the worst things I’ve ever experienced and I’m not even on that. I’m peaceful positive and don’t give anyone a hard time, but if this the service all the time they might as well close that location. The way they talk to customers and each...

I went though the drive through window this evening and ordered $40.00 of food, the food was cold, and disgusting, my cat love her chicken and she wouldn’t even eat it. The service was lousy. They knew the food was bad because they couldn’t look me in my face and did not speak or talk too me, You can kill someone with bad chicken. I won’t ever eat here again. Owners your staff is destroying your business, please tell them to not keep food that’s old and that they won’t eat , hopefully you tell them this, hopefully someone won’t have to die before they have good customer service and give out bad food, that can kill some one. Owners go through the drive-thru window unannounced or pay a stranger or friend to, at different times and days so you can know how your staff is treating your business...