Casa Maria Tequila Bar & Grill — Restaurant in Jacksonville

We live right around the corner and have tried this place SEVERAL times hoping for the service to get better. Last night will be our last time. The food is decent; however, the service is terrible. Every time we have gone in, there are 5 maybe 6 tables. There are several waitresses standing around on their phones and it still takes over five minutes for anyone to come to the table. Last night, the waitress came once to our table, and we ordered drinks and food at the same time. She dropped off our drinks and never came back. The food came and we needed some hot sauce. Our server was standing at the bar scrolling through her phone talking to other employees. I tried to get her attention and couldn't. About 10 minutes later when my husband was almost done eating, the server still had not comes back so I signaled another one to get some hot sauce. She said "sure, I'll be right back," and went to the computer and started looking at her phone. At this time, my food was cold. I made eye contact with the server who I had asked the hot sauce for twice and she just looked at me. Another five minutes went by, and I finally got up and walked over to our server who was still scrolling and talking to other employees to ask for the hot sauce. She goes to get it and comes back and says "sorry, she forgot," talking about the original server I had asked. I'm not sure how you forget when someone asks you for something and you take three steps and start scrolling on your phone. I was a server for seven years and truly cannot understand how this place is still in business. The servers wonder around aimlessly like they have nothing to do and don't pay any attention to their 2 tables unless you get their attention. We will not be returning, which is sad, because that would be a weekly spot for us being we live...

"Almost California Burrito" Grabbed a late lunch here with the family. Had street corn in a bowl. It was really good, but in my opinion not as good at some places like Taco Lu. My wife loves the pork chops. Salmon in the salmon taco was a little too fishy tasting this time (according to my son and wife who both love fish). Salsa with the chips is very refreshing (mild). Queso was very good but a little runny. I love the french fries. I've seen fries like this at other places, and love them. OK, now to the part I was excited about. Every time I go to a Mexican style restaurant I immediately, and admittedly paradoxically, look for a California burrito. It's kind of like a carne asada burrito but with french fries, pico, sour cream, maybe guac, maybe cheese. I noticed right away they had a california burrito, but when I read the description it was absolutely in no way a California burrito. Saddened, I kept perusing the menu. Then I discovered they had something called a "San Diego Burrito." Low, and behold the San Diego Burrito should actually be called the "Almost California Burrito" b/c all you have to do is substitute steak in to replace the chicken (for an upcharge) and you have a California Burrito! And it was really good. My wife claims it is even better if you get it with their seasoned ground beef instead of the carne asada. Sounds blasphemous to me, but might be true.

Other note, I have no idea who the player in front of the gator logo is supposed to be. I had to really suppress some triggered hostility in order to enjoy my meal with such a vile symbol and color scheme so close...

Love how convenient this location is to me. When I came here for the first time I ate inside, the booths were cozy and the food and service were excellent. I love their Belfort combo (specifically, the tostadas), along with their nachos supreme.

However the last couple times I ordered food to go, I was quite disappointed with my food and experience. For instance, when I placed my order on the phone today, the hostess that was taking my order sounded so clueless and lost when I was specifically explaining to her verbatim what I wanted to eat. 😬 Specifically I wanted a bean and cheese burrito with my Belfort combo, and I was quite annoyed that I got my burrito with nothing but cheese in it. Mainly because I stated MULTIPLE times that I wanted beans. 🤦🏼‍♀️

Then, once I came to pick up the food and was getting ready to pay, I dealt with that same girl - she is petite with dark hair and glasses for reference. I was impatiently waiting for my receipt to print (and had to go back and pay with a different card because my original card has issues) so I could sign it. Out of the blue this girl asks, "is everything okay?" 🤨 I responded "yeah, everything's fine!". When really I am beyond annoyed that this host is very incompetent at doing her job and could care less about providing good customer service. 😕 Considering this event, along with the subpar food quality, it's safe to say I won't be...