Sonic Drive-In — Restaurant in Jacksonville

We just went and got coney dogs with fries and a drink, the girl over the intercom was very nice and professional. When we ordered we asked for sweet and sour sauce and honey mustard, she said okay your order will be out shortly. Food was brought out and dropped off, without either sauce. So we pressed the button again and asked for them. The girl said “we don’t have sweet and sour but we are sending out honey mustard, without even asking if we wanted a replacement sauce! Girl came out with the honey mustard and then we told her that we didn’t have any silverware to eat our coney dogs with. The girl that brought the sauces (first time we saw her besides when she was at another car giving them attitude) then rolls her eyes at us. Brings us the silverware and doesn’t say a word to us. I’m not going to name names because I don’t want anyone to lose a job or be singled out, we just wanted to bring to your attention that the entire staff needs to adhere to the same rules and policies, and have respect for customers. Food was...

We only stop at this location due to convenience if we are in the area. We do what we can do not patronize this particular location. Food is subpar to sonic standard for some reason. Orders are regularly incorrect or extremely slow, sometimes forgotten about, and the employees claim they will refund the order to appease you as the customer for their shotty service, BUT really just lie to you to get you gone and do not. On occasion some try to make good with a coupon, but not consistent with the errors. If you go inside it’s a toxic atmosphere where the employees express their displeasure for working there, or are yelling at each other. One out of three time in the last two weeks a gentleman in a black shirt took care of an issue without complaint or false promises like other employees. We used to visit this location twice a week or more years ago until it...

I've been sitting in the order slot for OVER 5 minutes with button activated ! No one has said anything to us . Then a blue truck pulls in I believe 6 slot and they get to order while we are still sitting here!! PLEASE PAY ATTENTION !The girl with hair pulled up and shaved came out to deliver other orders 2 times. I talked to another girl who came out she did apologize and verbally took our order. I appreciate her kindness for that. It was stated a car broke down at window and they were waiting on the tow truck to pull it away. I understand that is a problem but better management of how to handle the situation should of been applied and that shouldn't effect the people in slots...