Subway — Restaurant in Jacksonville

I was picking up a mobile order, and when I arrived, they said they were about to start making it. Then I went to use the restroom and it was locked, so I asked one of the employees if the bathroom has a key or if it means someone's in there if it's locked. Well the bathroom has a key and the Employee said that he could unlock it when they got a break because it was busy. I got details and understand why it was locked, but what I don't understand is why they don't have a separate key for Customers who have to use the restroom. Needless to say 10 minutes after the pick up time, I received my order, but never use the restroom.

Another woman came in and was expecting a curbside delivery. She was definitely a senior citizen and the employee told her her that he was sorry but They were busy. I believe if you offer service, you should be able to provide that service. And I do think that orders should be done in the order in which they came in (both in person & mobile).

The main problem I had is that during this entire time, the employees seemed very unapologetic with no...

The first day they were out of certain breads but otherwise experience was ok. Yesterday I made several attempts to order food for my grandson's lunch on the subway app the BOGO50 and after several failed attempts I gave up and went into the restaurant to order the sandwiches and see if they would help me with ordering the food and the lady behind the counter said she doesn't know anything about the app and I tried to explain how I was trying to order the two sandwiches BOGO50 and could she honor the promotion since I couldn't get the app to work for me to pay and she didn't know anything about the app and she said no and again started she didn't know anything about the app. Needless to say her negative behavior was the icing on the cake and I went elsewhere to...

Terrible service. I waited over 20 minutes for a sandwhich that was ordered ahead of time even though there were very few other customers. Like another reviewer said, the employees were more interested in chatting with one another than preparing orders. They ended up having to remake the sandwhich because they were distracted and didn't even tell me when it was done, even though I was the only customer there by that time--as if it just slipped their mind. I'm a patient person and like to give people the benefit of the doubt but this was extremely frustrating, as it was obvious that they simply didn't care. If I hadn't been getting the sandwhich for someone else I...