Wawa — Restaurant in Jacksonville

I LOVED Wawa when it first came to Jax. The selection was insane,(they got me with that frozen peach lemonade) the coffee was delicious, and they even have a vegan breakfast option. But then Covid hit...😔😔😔 My beloved Wawa is suffering from the employee shortage that has gripped so many businesses across the globe, and while I'm trying to hold in, it's getting increasingly harder to support them. On a hot north FL day I pull into the Wawa on Lennox and see the signs for a Chips Ahoy themed frozen selection that made my mouth water. I just knew I was going to be enjoying that today. When I walk in I can already hear raised voices, people are complaining about the wait. I was not looking forward to that, I really wanted one of those shakes though. I go to the order kiosk and pull up the frozen menu, and at 4 pm on a Wednesday, there was nothing there. It was 95 degrees according to my car's thermostat, but Wawas, who dangled a calories laden, confectionary shake before my parched eyes, had obviously missed the weather report this am. I took my hurt to the slush machine, only to have every flavor out along with a sign that said I now had to prepay for plastic cups. Are we having a shrinkage issue in addition to a staffing issue Wawa??? I finally just got a Red Bull, a bag of Chips, and grumbled all the way to the long line. I will say that the young man behind the counter was very pleasant and did make up for it some. I'm still riding with you Wawa, hoping that this is going to get better sooner then...

I am a doordasher. The associate in the Deli area at 5am was not friendly nor did she smile. The order was for a salad. The salad was on the counter with the dressing. I stood there for 5 minutes. She didn't acknowledge me. So I went ti the windows and stood. She cleared her screen with customers. She noticed I was still standing there. She put the salad in the bag. Still hasn't acknowledged me. I then walk up to the counter. Tell her the order name. She told me to confirm order pickup FIRST. I advised her I must have the order in hand to confirm pickup. She REFUSED to give the order until I clicked the button. I called Doordash. She told the company doordash to click confirm pickup before she handed out the order. Doordash had to press the button on their end. I picked up the order. She didn't say anything. Very POOR customer service. This location has a bunch of bad reviews. Clicking confirm pickup before you have the order is cheating times. If the Associates are serving their orders BEFORE it is completed. It is cheating...

Originally from N.J. 7 years we've said many times "Wish FL. had WAWA" Went today at opening. Everything perfect. *UPDATE -Well that didn't take long. This is the second time my order was unacceptable. The first time I was beyond understanding as it is a new store etc. The manager Alex was very nice & concerned and assured me WAWA was keeping the food just as it has always been in N.J. P.A. etc. Tonight I was given the "wrong" sandwich (made by the manager) which frankly who ever did order it shouldn't eat it. It was an ice cold cheese steak. The cheese never came close to melting the steak was ice cold. also There were what seemed to be a stray piece of pickle? and what ever the black burnt thing was I pulled out. That was just 1/2 of it, I didn't even bother looking at the other half. The mac & cheese was so watery it had 0 taste. Anyone from up North who knows WAWA all I can say is don't bother except for coffee. You will be sorely disappointed. The store has all ready been...