Subway — Restaurant in Jay

Nothing but issues almost every time I have gone to the jay subway. I do order online Every time I order my sandwich I always ask for extra crispy bacon. 98% of the time they can get it right. I have NEVER complained before today.

My sister had an issue with HER food LAST night. They gave her a hard time about it. She was just asking if there was anything they could do about THEIR mess up. They were rude about it.

Tonight I asked for my normal order just on a different bread. My bacon is so rubbery I don’t want to chew on it forever. I also asked for banana peppers on my sandwich. I did not get them. So I called the store to see if they would do anything for me. I’d bring back the sandwich for a new one made the right way.

We ordered 30 minutes before close. Got back home to realize my order was messed up. So I called them. Because it was right before closing they gave me a hard time about making me a new sandwich because it would cause them to stay late. They also know that my sister was the person who called an complained about her order being messed up last night. So they rudely said “I’m starting to notice a trend here” They had absolutely no interest in fixing my sandwich.

I paid over $10 for this meal. I WANT TO ENJOY IT!!!! But instead I just want to throw it away. It’s not like I can pull the bacon off and crisp it up myself. It’s all melted in there. My dinner was ruined tonight because people don’t want to read an order and make it the right way the FIRST time. You ask for them to fix their mistake and they reject you and act rude because it’s at closing. I will not waste my money or my...

Understaffed & poor management. There’s always something they don’t have; bread, veggies, cookies. They discontinued the honey mustard sauce and rather then informing customers they’ll put nasty dijon mustard on your sandwich.

As others have mentioned the drive thru is an excessive wait I assume because they never have more then one employee working at a time. As someone who has gone to this location multiple times per week due to no other option aside from McDonald’s there has never been ONE occasion that I’ve been given a single napkin. Not sure if this is management being excessively cheap, or if no one’s been trained or has the common sense to provide napkins with orders. One occasion my child wanted a cup of ice water with their meal and we were charged almost 5$…..for one cup of ice water. The girl kept my receipt, so not sure if that’s the norm, or again the management being excessively cheap. If you’re in the area the trip to Farmington or Turner location...

I rarely write reviews, but I've never been to a subway which has been so consistently wrong with every order I place. Today, I drove 50 mins just TRYING to get my actual, correctly made, ~$30 subway order. My original two subs? The sauces on them were switched, and the sandwiches were completely soaked.

Oh, and don't think about calling and explaining that you're already home, and asking if you can simply get them replaced tomorrow, they'll tell you that you have to bring them back now if you want anything to be done about them.

The workers inside? Very nice to speak to. Their policy on fixing their sandwiches? Absolutely atrocious.

Literally, go to Dunkin or McDonald's, at least if they mess up they'll write your name down for when you come in the next day. Or literally go to any other subway, just not this one.

Oh, by the way, after driving those 50 minutes to get our food fixed, it turns out replacement sub is STILL wrong 🫠 Didn't find out until I...