Chicago Sweet Connection — Restaurant in Jefferson Township

I've been buying cakes from this bakery once a month for 9 months out of the year for over 10 years and they just lost me as a loyal customer. I have had some of the worst customer service the last few times I've been there. The last 3 times I've been there to buy a ready made cake after work they never have anyone past 5pm apparently to write a simple Happy Birthday. When I complained that they should train one of the employees that works evenings to do it, I was told it was a "skill" that can't be taught and that I should call ahead to set aside a cake. A couple of months ago I tried ordering a large sheet cake for an event when I arrived to do so I was given a book to look through. Once we picked and started asking her questions about it, the girl looked at us like we were speaking another language. After giving us the book and letting us look at it for 10 MIN! she informed us that she had no idea how to start the order, couldn't answer our questions and didn't know how to charge us. I was told I needed to come in the following day to order because the girls in charge of cake orders don't work past 5pm! This last time I called ahead like I was told to do, was transferred and the phone rang and rang for about 5 min. I hung up, called again, and was transferred and again the phone just rang for about 10 more min. I wasted 20 min of my lunch break calling, being put on hold, etc. The 4th and final time I called I told the operator and she apologized profusely and said she would have to physically go downstairs to tell them to take my call. I ordered the Mocha Tres Leches cake for my father's birthday, that night we cut the cake and to my embarrassment the cake was awful! Everyone complained that it tasted like sour milk that had gone bad! It completely ruined the evening. When I called to complain the next day, the guy did not take my concerns seriously, he made nothing but excuses for not having a cake decorator past 5, told me I just needed to call ahead, that they can't work evenings and they can't train anyone else to do it because it's a "skill". When I complained about being on hold he simply said they must've been busy. When I complained about the cake he said they make those fresh everyday and it is unlikely that it would be poor in quality and he refused to refund me my money. This is not how you treat a loyal customer! I will NOT be ordering...

After many attempts of trying to reach the manager I finally had the pleasure of speaking to him. He is always out in meetings or never available. What type of management is that? Either way, after explaining the situation, he said all he can do for me is 10% credit because mistakes happen. So obviously if they make a mistake, just know they don’t care because they love mistakes since they happen! What kind of mistake is forgetting to do someone’s cake? OH WAIT!! BUT YOU DIDNT FORGET TO CHARGE ME RIGHT AWAY FOR THE CAKE?! Please look at the pictures as they speak for themselves. I had arranged for this cake to be ready weeks prior and was supposed to pick up the cake on Feb 4th, upon arrival they told me the cake wasn’t ready and had to wait an hour. After an hour wait, they told me the cake was still not ready that the girls from the morning forgot to print the ticket out and the cake was never started. They told me to wait another 45 mins to finish decorations. This cake was supposed to be special and thanks to Sweet Connection they made it a mess. Guests were waiting on the cake and not only that, they did get a cake but a cake poorly done. The cake was still HOT as if it had just been made and to make it worst, the cake was “cracked” in half. Additionally, I had asked for two tier cake and they only made a one tier. Please avoid trashy places like these were they lack organization and structure. The fact that they messed up and can’t own up to their mistakes. Also avoid places where there seems to be no management!! A special event turned out to be a...

No prices on many items so i couldnt make a decision on them and had to walk away from those items...Later i asked someone. I got a young Hispanic guy who was kind of disrespectful and a smart ass. When i asked why dont you have prices on these items he didnt have anything to say.

Some items dont have a list of ingredients which i believe is ILLEGAL but anyway you cant make a decision if youre trying to avoid certain ingredients due to health reasons !

Other items have a LONG LIST of unhealthy ingredients. You dont need 30 or 40 ingredients to make baked goods but this place thinks you do.

So i wandered over to the donut and danish case behund the counter. Two employees stood there chatting with a customer and didnt notice me staring at them. Again there were NO PRICES on the donuts or danish. So i walked away. In a few minutes i came back and they were still chatting w the same customer. I stood there for a minute staring at tbe workers and neither looked over at me and added 2 plus 2. So i interupted one worker and asked her how much the donuts were. She couldnt hear me. I had to ask 3 times before she heard me. She gave me tbe price.

Then i asked about any day-old stuff. She took me over to them and there was no sign that they were day-old and of course, NO PRICES. I asked her too why there were no prices on tbe day-old or donuts and she said "I dont know. "

Disorganized, unreasonable place.

I'll never go...