Windsor Inn — Restaurant in Jermyn

Hot wings are always good, the warsaw casserole is great on the right day I guess. After ordering the casserole many times, this last trip left me upset because usually the pierogies come slathered in sauce and blue cheese and our pierogies were barely covered in either, making the pierogies dry and of questionable quality. I finally got something other than those two on this visit for a main course, and was disappointed. The bbq burger was ok, although way too much bbq sauce to actually attempt to keep my hands clean, at times it felt like all I was tasting was bbq sauce. The "nachos" were completely not expected and I'm upset we even ordered them. Our nachos were forgotten about until last minute when our food came out and I was not expecting just a bowl of chips and a side of nacho cheese sauce straight from a can. At a restaurant I expect nachos to have some form of topping, even if it's just cheese, atleast the cheese is on the chips already and everything is together on a plate, I guess I shouldn't expect much for the price of them though. If this restaurant gave you free food to pick at while you wait, how some mexican restaurants give chips and salsa, or steak houses give rolls with butter, these nachos would be that food for the Windsor. The "baked mac and cheese" side that I had with my burger was barely mac and cheese. It was mostly mac, no cheese. Pretty much mac, with milk and it was not baked. There was not a single noodle that was crunchy or in the slightest golden brown, and not mushy. No sign of shredded cheese baked ontop, no actual sauce sticking to the noodles or the sides of the bowl. I was tempted to dip my mac and cheese in the bowl of nacho cheese. Although definitely not mac and cheese from a box, I'm not sure which I would have preferred because it was bland and only tasted like milk. I have never left this place unsatisfied, but I think it may be a while before I think...

Our first visit to this establishment was definitely a 5 star experience. The food was great and the service was very efficient and friendly. However, on Monday, Nov 6, we stopped by a bite to eat. First off the waitress had a real attitude, acted like we were bothering her, after 5 minutes there we were the only customers seated in the restaurant, everyone else was at the bar. We ordered wings and our meals. Took a little long to receive the appetizer and then she asked if we were going to share them and when she had to get us plates, seemed put out. when we asked for knives with our meals, she said, "I'll see if we have any". After dropping off our meals, she disappeared, our beverages (coffee and water) were never refilled. The fried chicken sandwich was over cooked and tough and stringy, no one to complain to, as she was no where in sight for the whole meal, the cook actually brought us water refills. we had to hunt to her down for our check and needless to say, she received no tip. we were in a good moods upon entering Windsor Inn, but not so on leaving. When we go back again, as their food is usually very good, we will avoid this particular waitress, unless she is the only one there, then we will leave. Too bad one employee can give such a bad reputation to the whole...

Rarely if ever leave a one star review, but Jake and his poor customer service really earned it! Placed an order for pickup at 5:40pm, was told it would take 20-25 minutes to prepare, no problem the girlfriend would pick it up on her way home. She arrived before the estimated time of completion then waited another half hour to finally receive the food after asking multiple times if it was ready. From my understanding Jake forgot multiple times and apparently left the food sit and get cold. Finally get the food home to find out it's nearly room temperature and not done to order. A call was placed to file a complaint and come to a resolution. I believe Jake answered the phone and stated the food was just boxed up fresh, which it obviously wasn't. I understand not all food travels well, but most should survive a 10 minute drive up the road. We returned to the Windsor with our cold food, Jake once again was little to no help as we believe he attempted to reheat our old order after promising us a new one. Finally got a refund and returned home hungry. Thanks Jake! You really made...