Domino's Pizza — Restaurant in Jersey Village

I ordered a pizzaon 6/2/2024 and the delivery driver delivered my pizza to the wrong room then when I call the store and talk to a so-called manager (shift manager ) and told them that I didn't receive my pizza they talked to the driver and she told them that she delivered the pizza to me but turns out that she gave it to a Hispanic man and I am clearly an African-American woman. then the manager( shift manager) begins telling me thatl she said she delivered the pizza to my room and I told him she didn't delivere a pizza to me then he asked me were there two rooms with the same number (stupid question) and I told him no there is not two rooms with the same number and I described to him where my room was located so I know she didn't come to the right place. I also opt in for the tracker to let me know that my delivery driver is 2 minutes away I never received that text so I don't know where she delivered my food too Domino's guarantees a refund if the pizza is not delivered within 30 minutes. well I had to wait almost an hour for another pizza. so clearly it was over 30 minutes and when I called back to speak with them to let them know that I deserve a refund because of what happened with the driver someone else gets a free pizza and then I have to pay for my pizza that I never got in the first place on time very unprofessional customer service at this store I would never place an order here again. And oh yeah let me also say that when I asked the so-called manager (shift manager ) why didn't he believe me he said well that's because we have a lot of people call up here trying to get free pizza that's clearly discrimination because all customers do not do that and I am not one of those customers. I've been in customer service for over 30 years if there's any reason I was upset it's because I paid for something that I did not get on time. And somebody else received it. And the second pizza was greasy and half cooked poor poor poor y'all need to do better on how y'all handle your...

I decided to buy lunch for some of my associates tonight. I put in the order online around 9:15 for 10:30 pick up. When I arrived i went in to pay for the order and the cashier asked the associates where my order was and they said the last pizza was going in (I only ordered four 1-2 top pizzas btw). After waiting about 15 minutes I went back to the door and the associate came to me with a pizza and an order of pasta. I explained to him that was not my order. He then told me that another young lady came and picked up my order. I then reminded him that his coworker specifically asked about my order and he told her my LAST pizza was going in. I’m just now coming up for my pizzas that I was told were not ready yet. He then asked me what I wanted him to do. At this point it is 13 minutes before my associates are to clock out for lunch (10:45p) so I would like them to give me the order I paid for because I didn’t have the time to make another order online from somewhere else. The associate then closed the door to remake my order. Once I received my order (30 minutes later) i inquired about a refund or credit for the inconvenience. I was told by Joshua I either get the pizza or a get a refund! Although they never had my order ready when it was supposed to from the beginning. I also suggested they confirm orders before giving them out and I was told by Joshua that “we’ve never confirmed orders” to which I responded “and look at what inconvenience it caused for not only me but my associates!”. My associates went to lunch at 11 o’clock and I did not get the order until 11:12pm. I did not make it back to work until 11:20. That means they spent 20 minutes of their UNPAID lunch break waiting for food that they earned! I don’t appreciate the service. I don’t appreciate the lack of empathy. Not only am I making a review…I WILL be...

It was around 5pmish when i placed my order. There's no disclaimer on webpage or even at store about not taking bills over 50 dollars. I had 2 one hundred dollar vills and 4 lose dollars. Food was ready. They wouldnt honor my American tender aka 100 dollar bill. I told them doesn't say so on Webpage or store. "You'll have to get change" i was told. i left furiously. I went to circle k down street they'd give me change but id have to buy something not to mention this store is always full. Im referring to the circle k. I now have change. I walk in and nicole said you dont come in here talking all that mess. I stated to her ok i got it. But your webpage nor your store says so and I've had to use more money plus theres no need for you to continue on on she said i have the right. she called me iggnorant. She kept on getting lippy. So now im even more furious. I too told her i have the right as well. That its American money and without a posting either at store or webpage its not legal nor professional. I came in early to take my food home hot and i ordered online so i could be ready when i got there. Instead i had to get change. Make a trip elsewhere spend money there to get change and then had to deal with bad customer service plus name calling from Nicole. For the price and service i got i could've gone to little ceasars and goten better service and price. Not certain if ill buy at this particular store ever again. I much rather drive further away...