The Grind Coffee Company — Restaurant in Juneau

I have been going to all of the Grind locations for quite sometime. Not sure what has happened, but recently the service just outright sucks. The attitude, attention to detail, and the professional appearance of the baristas is awful. I wanted to reach out to the owner directly, but the brunette at Jessine (which looked like she had not washed her hair in two weeks), refused to give me the owner's contact information. This would have saved a bad review. I don't want to talk to the manager; I wanted to speak with the owner. The owner deserves to know how the employees working are running the business into the ground. I would want to know. I do not want to see bellies hanging into my coffee drink. I do not want to have to ask to use the discount punch card--you should ask me, if its not implied that YES, I WANT TO USE THE FREE DRINKS THAT I HAVE EARNED BY PURCHASING MANY. I don't want to have to repeat three times that I want whipped cream on my drink because you're too busy playing on your phone to listen to my order to begin with. Two locations in two days. All different girls, all really horrible experiences. I will never be back, and I plan to share my experience with everyone that will listen. The employee let me know that she is "not allowed" to give out the owner's contact information as she tells me how busy she is (I am the only car in line at 5:20AM) while she sloppily drinks her 32 ounce spritzer and plays on her phone all while looking like she woke up 2 minutes ago with her messy hair and outfit. Avoid this place, all locations. The Jessine location used to run with just one person in the AM and she was a badass, could do it all. Two baristas and they can't even get an order right, take appropriate payment, or show up to work looking somewhat...

carbonation machine barely works for Grind Things anymore, for the past year and a half now. if i didn't want a carbonated drink, i would get a flat drink instead, and that would be cheaper than $7.50 for a 24oz too. tried letting the staff know, have asked their Instagram before in the past and still no fixes. not only in the Valley location but also in Lemon Creek. very disappointing as a customer of 8 years now :(

food is good, service is okay depending on baristas and day, but maybe it's just been a busy day the...

The baristas here are always kind and quick. My kids love the banana bread and on more than one occasion the baristas have warmed it up for us (they deserve extra bonus points for that). My milk has never been burned and the drinks are consistent. One other thing that’s caught my eye recently is that this business supports our community—giving back to the kids and people in our town is fundamental and important to me so I appreciate it...