McDonald's — Restaurant in Kaplan

I am a frequent patron of this particular McDonald's establishment, and I am pleased to express my utmost satisfaction with the consistently fresh and delectable food served here. The attentive service crew, along with the accommodating kitchen staff, consistently address any concerns or specific requests I may have. Notably, I am delighted to find that fresh fries are consistently provided with each order, obviating the need for explicit requests. Furthermore, the restaurant's propensity for introducing new promotions and regularly updating its menu with innovative seasonal offerings adds an element of excitement to my dining experience.

The impeccably maintained lobby and service area exhibit a remarkable level of cleanliness, which even satisfies my own meticulous standards. Regardless of the restaurant's traffic volume, I invariably witness the workers' ardent dedication to upholding stringent cleanliness protocols and ensuring an uncompromising commitment to quality. As a discerning patron, I hold this establishment in high regard due to its unwavering pursuit of excellence.

What particularly resonates with me is the infectious enthusiasm and genuine joy exhibited by the employees, evident in the smiles adorning their faces. This pervasive positivity reassures me that I am being treated with the utmost care and attentiveness, as is befitting of any discerning customer. Furthermore, I have observed instances where a few customers encountered issues with their orders. I was heartened to witness the swift and effective response of the employees, who promptly sprung into action, going above and beyond to address any concerns, be it catering to customers with specific dietary restrictions or rectifying instances where the food did not meet their exacting standards.

The consistent quality of the food, including desserts and bakery items, never fails to exceed my expectations and serves as the primary reason for my unwavering loyalty.

Moreover, I have had the pleasure of encountering the general manager, Mrs. Victoria, on several occasions. Her exemplary professionalism and exceptional problem-solving skills distinguish her as one of the finest individuals I have encountered within the service industry. Her unwavering commitment to customer satisfaction ensures that no guest leaves the premises, be it the dine-in area or the drive-thru, without a genuine smile and a thoroughly enjoyable experience. It is precisely this outstanding leadership and the dedication of the entire team that solidifies my adoration for this location and guarantees my continued patronage.

In conclusion, I am unequivocally enamored with this McDonald's establishment and the exceptional offerings it provides. The consistently fresh food, superb service, pristine ambiance, and the unwavering dedication of the staff make it an unparalleled dining destination. Rest assured, I will continue to patronize this restaurant, considering myself a loyal and...

7/13/2024 I went to McDonald’s at 6:00am I did not leave until 6:23 on top of that I didn’t even get to order. I was ignored at the speaker when I continuously said hello. I bypassed and went to the window. When I hear the order taker take the car behind me! I drive up the lady in the back has the most DIGUSTING attitude ever “did you order sum” I’m like no ma’am I tried at the speaker no one replied “well I’m by myself I’m doing something we busy” . . Well excuse tf outta me I thought I was the SOMETHING you were suppose to be doing🤣. Then she proceeds “you want sum or no” I say no thank you she slams the window in my face and then starts talking on the headset to the person up front that magically just appeared? 💀I’ll never go here again everytime I try it’s something. I’ve worked here when I was young it was never that hard to take orders while cashing people out. Last time I order hotcakes and sausage I had lettuce in my shxt but I was already too far away to go back and they don’t answer the phone. Y’all are one of the ONLY food places in Kaplan get y’all shxt together. The company not even replying to any of these negative reviews....

Kaplan McDonald's is a joke every single time we go there it is a long wait in the drive thru . Tonight we had to wait 54 minutes for our order which wasn't all brought out to the car we had to knock on the door while they all just stared at us we waited about 10 minutes for someone to finally open it just to say lobby is closed . Well obviously we know that we have been in the drive thru for almost an entire hour FINALLY got our missing food & we asked for sauce for the 40 chicken nuggets we ordered and she said I can only give you 2 sorry 😆 2 for 40 nuggets. They are so rude and extremely slow lots of angry customers in that drive thru tonight! Waited 1hr and 10 mins just to get...