Ñecas Mexican Restaurant — Restaurant in Katy

I had booked a private room with them not that long ago. When the couple that I threw the party for arrived at the location, they were closed it was 8pm on a Saturday and there was no note or anything on the door. There were no lights on or anything. They even called earlier that day to confirm the reservation and I said yes I will be there around 7pm to set everything up. I called the number that had called me and asked about the situation. The lady on the phone told me that they closed the location temporarily but they moved my room to another location not that far. I was really annoyed because no one told me this on the phone when I was talking to her. I had to send a text to all of the guest telling them there was a last minute location changed. When I arrived at the other location there was already a party in the only private room they had! The manager told me that they decided to take us even though he already had that room booked and wanted to just pushed tabled together out with everyone else. I explained to him the event and that I was reserved the room a while ago that it is not fair for me to not know that the location had closed and to not be informed that there was no room for us at all. The guy tried to blame it on me and said “ We tried calling you to confirm about the party but you didn’t answer” first off I was at work and I called back 5 minutes after the missed called. He just said “oh” not knowing what to say. Our party had to share that room with the other people thankfully they didn’t mind. It was closing time the manager rudely kicked us out. He could have said it nicely I understand places closed but we were all catching up and didn’t realize the time. It’s all about good customer service skills which is something they lack as well as the food it wasn’t very good. Will not be coming back to...

Why would I pay you for your waitstaff to be rude to me? This is my same experience the last several years with this establishment. I used to visit all of your restaurants under different names weekly a decade ago. But it seems there has been major changes in your infrastructure, and maybe you are not paying too much attention to what is going on within your establishments. Every single time I come to one of your restaurants I have a bad experience, and it's not even necessarily your food, but the complex attitude of your wait staff. Maybe they just don't like white people? Or maybe I have to be with a certain amount of people to spend money, in order to get respect and not only treated as a customer, but a human being? Your staff at one location even went as far as to sexually harass me as part of their introduction. This is unacceptable behavior. I came about about a month ago, because you sent me a coupon, and I thought I'd give it another chance and check it out. In between almost choking on your overly tough, chewing gum like beef, and the rude and awkward stares from your wait staff.. or the fact that the woman was rude to me, but had a thing for my husband.. I dont think you could pay me to eat here ever again! Thanks for the the coupon though (it still...

Finally got to check out the new Mexican restaurant in our neighborhood. I was impressed how spacious and clean the restaurant is. My husband and I ordered a Cadillac margaritas with combo beef/chicken fajitas for two. Drinks are spot on! Delicious with a kick. Food was plenty for two. A bit lite on seasoning but a little salt perk the meat to perfection. I’m giving a 4 stars vs 5 for two main reasons. 1st: Manager did not stop by table. If you want locals to feel welcome and return. Make them feel welcome and appreciated them. It only takes 2 minutes per table to build a bond. We were weekly regulars at old neighborhood local Mexican restaurant. We knew most of staffs names. Locality from the locals is key. 2nd: please don’t place couples next to a table full children on Friday or Saturday night which might be Date night. Being seated right next to table with four kids truly kills the romance. Wait staff was great! Hostess could step up their game. Definitely will be back. Hopefully experience will be...