Pizza Hut — Restaurant in Kaukauna

The manager of this location Carrie is extremely unprofessional. They messed up our order and never sent it out. I completely understand mistakes happen. We asked for our food to be free or discounted since they messed up and never delivered the order. Carrie only wanted to Argue with me on the phone. This made me become more upset so I hung up. My kids still wanted to food so I called back. I was sent to a central ordering. This lady placed the order for us. We drove down to pick up our order. We went in ask to talk to the manager. Carrie came over looking very unpleasant and moody. We had a discussion and she continued to Argue with me. We ask for her manger number. Carrie Slammed her hand in the desk and went to get the information. I will be calling him in the morning. We then ask for the order that I had called in. The gentleman said they did not receive an order. This upset me more so I went out to the car. My husband waited for the order. While I was in the car I thought why did they not get to order. So I called again was sent to the central switch. Later when I was home my husband said he heard to phone ringing and didn’t understand why they were not answering. I would Assume Carrie would not answer my calls. The manager at this location in my opinion needs some more training on Management . I probably didn’t handle myself completely right however she was wrong as well. I was in management for years you need to defuse the situation not...

The most unresolved frustrating experience! This whole entire experience with Pizza Hut made me never want to go back again and I will be placing this on Google reviews yelp Travelocity etc. because of the simple fact that I tried many different ways to resolve this issue and nothing was accomplished. I spent 45 minutes online trying to order and the app or online website would not work so I called the store ordered as them to apply discount the manager are you and how it was already on there it automatically does that I Astor how does she know what discount I want if I didn’t tell her ... She stated there was nothing she could do about the discount I wanted even if it was Due to the online website not working so I canceled my order tried to order it online when I found out that the promo code that I put in did not register and it said it did on my end I canceled again BUT my card was charged! Worst customer service ever and most frustrating experience with mobile website and in general your...

I have to give this place 1 star and that’s not my choice. If I would have the option it would be -10 stars. I ordered a pizza at 6:30 pm and it was stil in the oven at 8:05 pm when I called to check on my order. The “manager” tried telling me that my promised time was 8:10 pm which said was impossible to get it to my house in 5 minutes. She could care less and felt it necessary to argue with me. It’s fricken Kaukauna how busy could it really be on a Sunday night at 6:30 pm that it takes 2 hours to make a pizza and deliver it less than a mile away? Obviously this manager could careless that she just lost a customer because I will not be back nor will I recommend this place to anyone. I hope that this place goes out of business just like the other useless businesses...